Business Supporter

2 months ago

East London, South Africa Aspen Pharma Group Full time

**Overview**
- Provision of business support on all aspects of the area’s work
- Coordination and execution of administrative functions within the Quality area

**Responsibilities**

**Administrative support**
- Provide input into work activities and priorities for the unit
- Monitor adherence to schedules, organise and schedule meetings, monitor quality area activities, and plan and make travel arrangements
- Prepare, compile and release documentation to external departments
- Coordinate project and office services
- Performs advanced administrative, operational, customer support and computational tasks

**Process compliance (CAPAs, change, controls, deviations)**
- Administer CAPAs requests
- Coordinate the required tracking of change requests to SOPs and processes, and assist in determining compliance with control process
- Assist in analysing deviation trends
- Coordinate the required tracking of overdue CAPAs, CCs, deviations and internal audit reports and responses

**External audits management**
- Coordinate audits relating to document and information management
- Coordinate and provide support during external and customer and statutory external audits

**Management review, reporting and record-keeping**
- Assist in tracking and reporting on in-country quality metrics
- Assist in the gathering and consolidating/ compiling information required for reporting
- Consolidate documents
- Maintain and update records and systems as required
- Retrieve documentation and records to facilitate query resolution

**Stakeholder relations**
- Communicate with internal stakeholders to achieve work objectives, maintain relationships and to assist and convey information
- Schedule meetings with local suppliers

**Skills Required**:
**Background/experience**
- Grade 12 with 3 to 6 years’ administrative experience or 2-year Diploma with 1 to 3 years’ administrative experience

**Specific job skills**
- Broad working knowledge of concepts, terminology and specialised admin requirements to support area of responsibility.

**Competencies**
- Information Gathering
- Pragmatic Action
- Meeting Deadlines
- Finalising Outputs

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