Mandarin SAP ERP System Software Assistant
4 months ago
**Mandarin SAP ERP System Software Assistant, Kempton Park, Rneg + Ben**
- **Diploma / Certificate in Information Technology: System** support or similar
- Solid experience of **supporting and maintaining production computer systems in a customer facing support environment of at least 5 years**:
- **Experience in database systems, reporting and query tools**:
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
- Effective time management skills and ability to prioritise work assignments
- Analytical
- Ability to solve problems
- Able to build and maintain business relationships
- Desire to learn and grow within the organisation
- Strong team player
**DUTIES**
- **Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions**:
- Work closely with various team members to **use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge**:
- **SAP**
- **Evolve**
- **Xperteck**
- To provide **proactive support to internal staff, and external customers**: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
- **Investigate and analyse system issues to determine cause of issues** and appropriate corrective action
- **Provide system knowledge and consultancy for divisional and cross
- divisional projects** ensuring that business process requirements are met, and best practice is achieved
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