Executive Housekeeper

The Housekeeping Manager is responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Responsible for staffing, scheduling, training and developing hourly staffThe Executive housekeeper is in charge of overseeing the cleaning activities of the resort.

Qualifications and Experience:

- Grade 12 Minimum
- Related Hospitality Diploma or Certificate
- Minimum 3+ years' supervisory or management experience
- At least 4-7 years' experience in hospitality, preferably housekeeping

Oversee the day-to-day cleaning responsibilities of the housekeeping team
- Ensure that housekeeping staff are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
- Plan, check and maintain duty rosters in allocated housekeeping areas, ensure coverage and monitor timekeeping and absenteeism
- To ensure that all rooms and public areas are serviced and cleaned daily
- Ensuring that housekeeping staff adhere to the cleaning time allocated
- To ensure that all rooms are checked regularly for any possible repairs and refurbishing
- Effectively participate in face to face meetings with all housekeeping staff
- Ensure that company and statutory hygiene standards are maintained in all areas.
- To ensure that regular fire and evacuation drills are held.
- To be familiar with all Health and Safety measures.

Stock Controls
- Ensue that housekeeping supplies and equipment are ordered, correctly stored and issued to the various areas within the department
- Ensure that weekly and monthly stock takes are conducted
- Ensure tightest control over housekeeping supplies
- To prepare and submit all required information requested for budgetary purposes, timeously and accurately Management
- Participate in the daily preparation of housekeeping times scheduled of all areas
- Check duty rosters in allocated areas, ensure coverage and monitor timekeeping and absenteeism
- Effectively participate in face to face meetings with all housekeeping staff
- Actively take full responsibility
- Assisting with completing housekeeping requisitions so as to ensure that they are prepared properly and placed in a proper and timely manner in compliance with company’s instructions.
- Responsible for the overall implements, consumption of all housekeeping policies and procedures pertaining to employees, work manuals, sanitation requirements, consumption, costs and quality in assistance with the Operations Manager
- Deal with complaint escalated promptly and calm down irate customers where required Learning and Development
- To assist the Housekeeping Manager in identifying areas of development and training as well as recruitment needs
- To carry out and ensure that housekeeping staff receive regular On-the-Job training and guidance is taking place to agreed standards.
- To ensure that staff under your control are trained in all Health and Safety measures.

Customer Service
- Ensure the quality of services in accordance with the company standard.
- Investigate all complaints about housekeeping service and promptly take corrective action
- Actively listen and resolve guests' complaints

Ability to commute/relocate:

- Saldanha, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Management: 3 years (required)