Operations Manager

2 weeks ago

Johannesburg, South Africa Progessive International Full time

**_Education level_***: bachelors degree in engineering / Business Management / Supply Chain / Logistics and/or equivalent experience.

**_Experience_***:Minimum 10 years experience in the Production/Operations management with Distribution environment within industrial sectors, with exposure to a unionized environment. It is vital to have been a spearhead with versatile teams and executed successful transformation plans with thorough understanding planning are a must. Strong software experience in. Experience in working with multicultural environment is desired.

**_Specific knowledge, skill, ability, and requirements_**

**Site Operations: Warehousing, Shipping & Logistics**:

- Maintain a Safety environment by partnering with Safety EMEA coordinator and ensure VSI score target is 10.
- Maintaining effective inventory control records and system procedures.
- Determine obsolete, slow
- nonmoving inventory and develop action plan.
- Actively support Shipping and Warehousing cost savings projects.
- Responsible for following the system (IT) processes and report incidences.
- To meet department variable and period budgets and supervise the department in such a manner to ensure the highest level of efficiency while meeting budgets.
- Maintain a proper data a process flow for all the Aftermarket and Ancillary parts.
- Control & Direct preventive maintenance in production system.
- Program logic control for proper equipment operation to ensure "ZERO" lost time.
- Develop efficient processes that ensure segregated duties are defined to the operational needs.

**Order management**
- Responsible of customer satisfaction in regards of informations provided and data flow.
- Responsible to accurately answer on time to the customer orders.
- Closely work with customer to define shipping dates.
- Responsible to maintain the SCOT metric over 90%
- Responsible to provide Finance and Sales accurate information about what to ship and when in terms of financial figures.
- To follow up systems (V2O, QAD) and define process and communication over the system capabilities.
- Keep an updated information in CSAT SalesForce tool.
- Define KPIs that helps to understand the level of business (number of orders, variability, sources) and the performance of the site to accomplish them complete and ON time.
- Define Lead times depending on the type of order to communicate properly and manage sales expectation while setting benchmarks to improve

**General**:

- High awareness on effective South African labor relations practices is followed and are consistent with contractual obligations and policy administration while promoting a work environment conducive to people improvement and motivation of the production work force.
- Maintain a professional and respectful relationships with the rest of the departments, especially Sales and Finance.
- Benchmark and motivate subordinates to produce optimal results in their roles.
- Develop their Total Production Manufacturing (TPM) capabilities, develop their management talents, and encourage creativity at the supervisory level so that a constant supply of qualified supervisors is available for positions of greater responsibility.
- Keep the team motivated and partner with HR department to utilize talent properly to ensure regular check-in are made.
- Ensure that the onboarding and off-boarding of employees are executed according to the company processes.

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