Operations Manager

3 weeks ago

Johannesburg, South Africa Megan Förg Consulting Full time

**About the Role**:
The Operations Manager will be responsible for overseeing the daily operations of the company. They will be responsible for developing and implementing policies and procedures that ensure the efficient and effective functioning of all company operations across multiple departments. The Operations Manager will be expected to manage and oversee all aspects of the organization, including but not limited to, customer service, client satisfaction, employee relations, budgeting, profit and loss, processes and systems and robust project management. The Operations Manager will be responsible for ensuring that all operations are completed in an efficient, timely, and cost-effective manner.

**Requirements**:
Bachelor’s degree in operations management or related field
Operational management experience in a digital marketing agency
Experience working with a development department and team
Experience in management, operations, and leadership
Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management
Ability to build consensus and relationships among managers, partners, and employees
Excellent communication skills
Solid understanding of financial management
Strong decision making capabilities
Proactive mindset
Ability to manage multiple tasks simultaneously
They should also have an understanding of relevant laws and regulations, financial acumen, excellent data analysis and reporting skills, and the ability to proactively problem solve and manage and lead from the top down.

**Responsibilities**:
Make important policy, planning, and strategy decisions
Provide inspired leadership for the organization
Develop, implement, and review operational policies and procedures
Assist HR with recruiting when necessary
Help promote a company culture that encourages top performance and high morale.
Oversee budgeting, reporting, planning, and auditing
Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiating corrective actions
Manage staff levels, wages, hours, contracts, labour to revenues
Work with senior stakeholders
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
Work with the board of directors to determine values and mission, and plan for short and long-term goals
Identify and address problems and opportunities for the company
Build alliances and partnerships with other organizations
Support worker communication with the management team
Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
Plan and review compensation actions; enforcing policies and procedures
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
Develop operations systems based on requirements; develop, implement, enforce, and evaluate policies and procedures.
Analyse and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Accomplish operations and organization mission by completing related results as needed
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Meet regularly with all clients to gauge client satisfaction or potential issues and work with the internal team and AM to mitigate and solve issues
Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
Communicate all operating policies and/or issues at department meetings

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