Desktop Support Technician
6 months ago
**Our Client**
National IT company, with its head office based in Cape Town, who have been providing IT Support, Infrastructure and Solutions to South African companies for twenty years. The company has partnered with the best technology vendors and telecoms partners to provide its customer with customized services that make their businesses better
A proud South African company which is recognised as a Level 2 BBBEE contributor
**Duties and Responsibilities**
Manage and address electronic tickets efficiently,
Ensure support is professional, efficient, accurate and completed as requested
Liaise between sales team and customers to properly address customer problems Troubleshoot and configure software and hardware
Supporting on-site and remote IT technical requirements
Fulfillment of all/general IT support requests
Desktop/Server support including user assistance and troubleshooting
Manage & timeous upkeep/update of the help desk & call logging system.
Manage Office 365 Environment **for **clients as required
**Requirements**:
2+ years' of technical support experience
Customer service oriented
Strong written and verbal and troubleshooting skills
A+/N+/MCSE will be advantageous
Experience with both desktop, servers, firewalls, wired and wireless networks etc.
Excellent communication skills.
**Cost **to **company**
Market related
**Salary**: R15,000.00 - R18,000.00 per month
Ability to Commute:
- Cape Town, Western Cape (preferred)
Ability to Relocate:
- Cape Town, Western Cape: Relocate before starting work (preferred)
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