Desktop Support Engineer

2 days ago


Cape Town, South Africa SA Commercial (Pty) Ltd Full time
Job Purpose:
As a Desktop Support Engineer, you will play a vital role in providing technical assistance to end-users, ensuring their IT systems operate efficiently and securely. This role involves troubleshooting hardware and software issues, managing IT deployments, and contributing to data security and management processes.

Key Responsibilities:
  • Provide first-line technical support and troubleshooting for desktop hardware, software, and network-related issues.
  • Install, configure, and maintain computer systems, printers, and peripheral devices.
  • Manage hardware and software deployments, updates, and upgrades.
  • Assist with IT security protocols, including virus/spam control and backup processes.
  • Document issues, resolutions, and processes to maintain accurate records.
  • Train and assist users in utilizing IT systems effectively.
  • Collaborate with vendors and service providers for system maintenance and repairs.
  • Support data management activities and ensure compliance with IT security standards.
Qualifications and Experience:
  • Education: Bachelors degree in information technology, Computer Science, or a related field, or equivalent experience.
  • Experience: Minimum of 3+ years in a desktop support or IT helpdesk role.
  • Technical Skills: Proficiency in troubleshooting desktop hardware and software issues, and familiarity with IT security principles.
  • Communication Skills: Strong interpersonal and communication abilities with a customer-centric approach.
  • Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.


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