Reservations Manager Luxury Property Franschhoek
2 days ago
**Role Description**:
**Key Responsibilities**:
- Lead and motivate the reservations and reception team to ensure excellent guest service and operational efficiency.
- Coordinate all room bookings, providing training and support to customer service coordinators.
- Assist the sales and marketing team to align room requirements and revenue management strategies.
- Address and resolve all guest queries and issues promptly, ensuring a high level of guest satisfaction.
- Collaborate with maintenance and operations departments to resolve guest-related issues.
- Forecast daily requirements and ensure all hotel reservation objectives are met.
- Supervise reservation administration and ensure the accuracy of reservations systems and inventory management.
- Train and develop the reservations team, ensuring adherence to policies and procedures.
- Work with the General Manager and staff development team to ensure continuous improvement in operations.
- Maintain and enforce safety and security standards in line with hotel policies.
**Requirements**:
- Minimum of 5 years' experience in a reservations or front office role.
- Previous experience managing a reservations team or department is required.
- Excellent communication, interpersonal, and customer service skills.
- Strong leadership, organizational, and time-management abilities.
- Experience in revenue management and upselling strategies.
- High school diploma or equivalent required; hospitality or tourism degree preferred.
- Ability to work under pressure, prioritize tasks, and meet deadlines.
- Own vehicle and valid driver’s license.
**Working Conditions**:
- Monday to Friday: 08:00 AM - 05:00 PM
- Possible Public Holidays - Double pay if worked.
**Package**:
- Competitive salary of **R22,000.00 Gross** per month.
- Full benefits package.
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