Reservations Manager Franschhoek Luxury Property
3 weeks ago
Are you a natural leader with a passion for delivering exceptional guest service? We are seeking a proactive and detail-oriented **Reservations Manager** to oversee our reservations and reception operations. You’ll lead a dedicated team, ensuring smooth processes, driving sales, and exceeding financial targets while providing unparalleled guest experiences.
**Key Responsibilities**
**Reservations & Guest Services**:
- Oversee all aspects of the reservations process, ensuring smooth daily operations.
- Train and coach the reservations team to deliver exceptional guest service and meet revenue goals.
- Resolve guest issues efficiently while maintaining excellent service standards.
- Analyse room requirements and collaborate with the sales and marketing team to optimise occupancy and revenue.
- Monitor and enhance the guest experience in collaboration with other departments.
**Sales & Revenue Management**:
- Promote sales and upselling opportunities across all facilities.
- Manage reservations systems, inventory updates, and reporting processes to maximise revenue.
- Forecast requirements and ensure targets are met in compliance with revenue management guidelines.
**Human Resources**:
- Recruit, train, and evaluate team members, fostering their growth and performance.
- Conduct regular performance reviews and implement staff development strategies.
- Maintain open communication between staff and management to promote a positive work environment.
**Safety & Compliance**:
- Ensure compliance with health, safety, and local regulations.
- Identify and rectify potential safety hazards within the property.
- Uphold and enforce the property’s key control system policies.
**Additional Duties**:
- Assist with general operations and perform other duties as assigned by the General Manager.
**Qualifications and Experience**:
- Previous experience managing a reservations team or department.
- Strong understanding of revenue management principles.
- Outstanding communication skills, both written and spoken.
- Exceptional organisational, problem-solving, and time-management abilities.
- Proven leadership and interpersonal skills with a guest-centric approach.
- Proficient in MS Office and Property Management Systems (PMS).
- Experience with Innkeeper PMS is advantageous.
- Valid driver’s licence and own vehicle.
- Residing in or willing to relocate near Franschhoek is preferred.
**What We’re Looking For**:
- A dynamic leader who leads by example with attention to detail and a focus on quality.
- A self-starter with a proactive mindset, ready to tackle challenges in a fast-paced environment.
- An individual committed to fostering a collaborative, high-performance team culture.
**How to Apply**:
Send your CV today
If you are ready to take the next step in your career and play a pivotal role in driving guest satisfaction and operational excellence, we look forward to hearing from you
-
Reservations Manager Luxury Property Franschhoek
4 weeks ago
Franschhoek, South Africa HotelJobs.co.za Full time**✨Your Next Exciting Career Opportunity Awaits!✨** **Reservations Manager** - Luxury Property in **Franschhoek** Are you ready to step into a leadership role at a stunning property in the heart of the Winelands? We’re on the hunt for a **Reservations Manager** who is driven, detail-oriented, and passionate about delivering exceptional guest...
-
Houseman - Luxury Property - Franschhoek
3 months ago
Franschhoek, South Africa HotelJobs.co.za Full time**Kendrick Recruitment is currently seeking a Houseman for a Luxury Property in Franschhoek.** Are you a dedicated and reliable individual with a passion for maintaining high standards of cleanliness and hospitality? Join our team at a prestigious luxury hotel in Franschhoek as a Houseman and contribute to creating a welcoming and immaculate environment for...
-
Reservations Manager
4 weeks ago
Franschhoek, South Africa HotelJobs.co.za Full time**Exciting Career Opportunity: Reservations Manager** **Location**: Franschhoek, Western Cape **Employer**: Exquisite Country Lodges **Reports to**: General Manager **Employment Type**: Full-Time Kendrick Recruitment is thrilled to announce an opportunity for an experienced and dynamic **Reservations Manager** to join the prestigious **hotel**. If you have...
-
Butcher - Luxury Property - Franschhoek
7 months ago
Franschhoek, South Africa HotelJobs.co.za Full timeKendrick Recruitment is looking for an energetic butcher with experience in meat processing and retail to become part of a Luxury Property based in Franschhoek. **Requirements**: - Relevant qualification - Minimum of 4-5 years experience as a butcher (or working in a butchery) - Afrikaans and English speaking - Good communication and interpersonal skills -...
-
Reservations Manager in Franschhoek
8 months ago
Franschhoek, South Africa Vine Full timeOur client in the Franschhoek Valley is in need of a Reservations Manager to join their team. The Reservations Manager is responsible for managing the reservations process and operations on the property, by coaching and motivating the team to deliver quality guest service and meet financial targets for the property. He/She also ensures that the...
-
Duty Manager
6 months ago
Franschhoek, South Africa HotelJobs.co.za Full timeAre you passionate about hospitality and ready to lead a team in one of the most picturesque regions in Franschhoek? Kendrick Recruitment is searching for a dedicated Duty Manager to ensure seamless operations and exceptional guest experiences at our esteemed client, our Luxury Hotel. Overview: As Duty Manager, you'll be instrumental in maintaining guest...
-
Reservations Consultant Luxury Group Franschhoek
2 weeks ago
Franschhoek, South Africa HotelJobs.co.za Full time**Reservations Consultant** Kendrick Recruitment is looking for a **Reservations Consultant** to join a dynamic team in Franschhoek. This position will initially support all the reservation desks in the office and is ideal for an organized, detail-oriented individual who excels in customer service. **Key Responsibilities**: - ** Reservation Support**:...
-
Duty Manager
2 months ago
Franschhoek, South Africa HotelJobs.co.za Full time**Join a Luxury Hotel Team as a Duty Manager in Beautiful Franschhoek!** Kendrick Recruitment is excited to present a fantastic opportunity for an experienced **Duty Manager** at a prestigious luxury hotel nestled in the heart of Franschhoek. If you're ready to step into a senior role where you can lead a team and ensure exceptional guest experiences, keep...
-
Duty Manager Luxury Hotel Franschhoek!
3 days ago
Franschhoek, South Africa HotelJobs.co.za Full time**Kendrick Recruitment is currently hiring a Duty Manager for a Luxury Hotel in Franschhoek!** We are seeking an experienced Duty Manager to join a prestigious luxury hotel in the heart of Franschhoek. If you have a passion for hospitality and are ready to take on a leadership role, this is an exciting opportunity to help maintain high standards of service...
-
Reservations Consultant Luxury Brand Franschhoek
2 months ago
Franschhoek, South Africa HotelJobs.co.za Full time**Kendrick Recruitment is Currently Seeking a Reservations Consultant!** Join a dynamic and friendly team in our Franschhoek office, where you'll play a key role in managing reservations for a collection of exclusive lodges and camps across Africa. If you're highly organized, have a flair for communication, and a passion for travel bookings, we want...
-
Duty Manager
6 months ago
Franschhoek, South Africa HotelJobs.co.za Full timeKendrick Recruitment is currently seeking a **Duty Manager** to join a stunning luxury property based in Franschhoek. They re looking for a hardworking and outgoing person to join their team. Work experience: - Previous front office management experience essential. - Familiar with all duties and procedures in Front Office / Reservations Department - Opera...
-
Reservations Manager
2 months ago
Franschhoek, South Africa HotelJobs.co.za Full timeSituated in the beautiful town of Franschhoek, this 5* property is seeking an experienced Reservations Manager to manage the reservations process and operation on the property, by coaching and motivating the team to deliver quality guest service and meet financial targets for the property. He/ she will also ensure that the reservations/reception team adheres...
-
Housekeeping Manager
3 months ago
Franschhoek, South Africa HotelJobs.co.za Full timeLuxury 5* Property close to Franschhoek is looking for a Housekeeping Manager. - Provide direction, oversight and guidance to the Housekeeping and Laundry teams - Implement daily team services and operational objectives - Daily hand overs and briefings with Housekeeping and Laundry teams - Ensure hotel public areas are maintained and look impeccable - Daily...
-
Guest Assistant
3 months ago
Franschhoek, South Africa HotelJobs.co.za Full time**Kendrick Recruitment is currently seeking a Guest Assistant for a Luxury 5* Hotel in Franschhoek.** Are you passionate about providing exceptional guest service and creating memorable experiences? Join our esteemed luxury hotel in Franschhoek as a Guest Assistant and be the face of our hospitality excellence. **Key Responsibilities**: - Welcome guests...
-
Duty Manager
2 weeks ago
Franschhoek, South Africa HotelJobs.co.za Full timeLuxury property close to Franschhoek is looking for a Duty Manager. **Responsibilities**: - Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates / feedback - Deal with and or escalate guest challenges / complaints - Monitor guest feedback received on check-out and digital...
-
Barman - Luxury Estate - Franschhoek
3 months ago
Franschhoek, South Africa HotelJobs.co.za Full time**Kendrick Recruitment is currently seeking a Barman for a Luxury Estate in Franschhoek.** Are you an enthusiastic and skilled bartender with a passion for crafting exceptional drinks and creating a vibrant atmosphere? Join our prestigious luxury hotel in Franschhoek as a Barman and bring your expertise to our stylish bar. **Key Responsibilities**: -...
-
Barman - Luxury Estate - Franschhoek
2 months ago
Franschhoek, South Africa HotelJobs.co.za Full time**BARMAN NEEDED FOR LUXURY ESTATE IN FRANSCHHOEK!** Are you passionate about mixology and creating unforgettable guest experiences? Kendrick Recruitment is searching for a talented **Barman** to join the team at a stunning luxury estate in **Franschhoek**! If you’re ready to shake things up in one of South Africa’s most beautiful destinations, we want...
-
Accounts Assitant Luxury Property Franschhoek
3 months ago
Franschhoek, South Africa HotelJobs.co.za Full timeKendrick Recruitment is currently seeking an **Accounts Assistant **for a luxury hotel in Franschhoek. We are looking for a dynamic, team-oriented individual with a passion for numbers and a flair for detail. Key Responsibilities: - Process supplier invoices, resolve queries, and manage accruals/prepayments. - Reconcile petty cash, bank statements, and F&B...
-
Property Bookkeeper
8 months ago
Franschhoek, South Africa Vine Full timeOur client a successful Property development and Rental company in Franschhoek is looking to employ a matured **Property Bookkeeper.** The person must reside in the Franschhoek/Paarl Valley and have their own transport! **REQUIREMENTS**: Matric with relevant qualifications Bookkeeping experience within a property company - Pastel Evolution Understanding...
-
Waiter - Franschhoek
3 months ago
Franschhoek, South Africa HotelJobs.co.za Full timeUltra Luxury Wellness Retreat & Hotel close to Franschhoek is looking for an attentive Waiter to provide exceptional service to guests. **Requirements**: - Previous experience in a fine dining or upscale properties essential. - Flexible schedule, including evenings and weekends - Excellent communication and interpersonal skills - Ability to work well in a...