Regional Property Manager

**Role Description**: Cluster Manager KZN

**Position Title**: Cluster Manager (Regional Property Manager)

**Location**: Kloof and Mt Edgecombe

**Purpose**

▪ Manage multiple shopping centres, overseeing leases and facilities, and reporting to the COO

▪ Responsible for the KZN Cluster (properties largely in Durban CBD, Overport areas)

▪ Implement financial, operational, and maintenance policies and procedures at the Centre level.

▪ Drive revenue optimization and cash flow initiatives to ensure a good return on investment for the Centre and property.

▪ Establish and maintain mutually beneficial relationships with tenants and consumers to optimize the Centre's appeal.

▪ Manage personnel and service providers engaged in repairs, maintenance and tenant installations,.

▪ Responsible for the efficient and effective operation of the Centers, overseeing building maintenance, tenant relations, security, finance, and overall facility management.

▪ Maintain a safe, clean, and well-functioning environment while fostering positive tenant relationships and ensuring financial sustainability.

**Outputs**
- Building Maintenance and Cleaning_

▪ Conduct regular walkabouts to identify immediate and urgent repairs, collaborating with tenants and security personnel.

▪ Categorize repairs into minor and major, obtaining quotes and necessary approvals.

▪ Document high-level scopes of work for major repairs and coordinate with Facilities team.

▪ Oversee the execution of minor maintenance and repairs, ensuring adherence to approved quotes and quality standards.

▪ Monitor safety standards and documentation, including Certificates of Compliance.

▪ Maintain cleanliness and order in the centers, overseeing daily tasks such as floor cleaning, waste removal, and overall hygiene.
- Tenant Activities:_

▪ Act as the main point of contact for tenants regarding repairs, lease agreements, renewals, billing, and other concerns.

▪ Conduct pre and post inspections, enforcing tenant-specific clauses in lease agreements.

▪ Maintains and grows the property rentals by advertising and filling vacancies

▪ Engage with potential tenants, agents, and brokers to fill vacancies.

▪ Work with JHI to perform credit checks, Offer to Lease (OTL), and lease drafting processes.

▪ Manage and organize tenant information and documentation.

▪ Enforcing occupancy policies and procedures by confronting non-compliant tenants

▪ Terminating leases and initiating eviction proceedings

▪ Identifying and following up any legal matters arising out of outstanding arrears
- Lease Renewals:_

▪ Initiate lease renewal negotiations at least 3 months before expiration.

▪ Manage termination notices and negotiate renewals with tenants.

▪ Set negotiating parameters with tenant committees and agree on rates.
- Billing:_

▪ Review pre-billing provided by JHI, ensuring accuracy and addressing discrepancies.

▪ Submit proposed corrections within 24 hours for review and resolution.

▪ Collaborate with tenants on billing-related matters, ensuring timely payments and accurate invoicing.
- Security Management:_

▪ Monitor CCTV cameras, review guard registers, and conduct daily roll counts.

▪ Respond to security threats, review incident reports, and report incidents to relevant authorities.

▪ Ensure proper accreditation, training, and background checks for security personnel.

▪ Develop and implement emergency plans, including evacuation procedures and drills.
- Finance:_

▪ Manage the center's budget, tracking expenses and income.

▪ Forecast expenses for future repairs and maintenance.

▪ Address arrears by engaging with tenants, negotiating payment plans, and escalating as needed.

▪ Propose write-offs where recovery is not possible.

▪ Prepare daily communications for matters requiring COO escalation.

▪ Drive centre costs down

▪ Diversification of revenue streams and improve Non GLA revenue

▪ Drive utility optimisation by carrying out utilities audit and recovery processes
- Monitor and manager service providers tasked with executing:_
- Repairs and maintenance
- Landscaping
- Security and safety management
- Cleaning

**Requirements**:
▪ Relevant property related tertiary qualification

▪ 3-5 Years middle / senior management experience in the real estate industry/ Property sector

▪ Strong financial acumen, including budget management and arrears resolution

▪ Proficient in Microsoft Office and property management software.

▪ Familiarity with relevant compliance regulations

▪ Proven experience in leading and managing a team

▪ South African citizen with clear criminal record

▪ Driver’s License

**Competencies and Skills**

▪ Ability to operate independently

▪ Strong organizational skills with the ability to prioritize tasks and manage deadlines,

▪ Strong interpersonal skills.

▪ Excellent negotiation skills

▪ Excellent verbal and written communica