Production Support Manager

3 days ago


Johannesburg, South Africa Risingsun Softsol Full time

**Risingsun is looking for Production Support Manager**

**Location: Johannesburg**

**Long term contract**

**Hybrid Model**
- Experience 7- 15 years of Technical Product Support Experience with Large Tech Companies.
- 5 years of development/ technical support experience in Adobe Experience Manager.
- 5 years’ experience in managing people. Experience in hiring, building, and supervising high performance teams.
- Extensive relevant hands
- on technical management experience of support/ operations teams and skills troubleshoot, debug, evaluate, and resolve software. Experience in managing 24 7 support/ operations teams.
- Knowledge of UNIX shell, Databases, Tools, Java, JavaScript. Preferred Qualifications
- Hands
- on technical expertise.
- Strong metrics and operational excellence focus.
- Experience in Agile project and scrum management
- Building the roadmap and for ensuring 24*7 operational support for all the services meeting stringent SLAs.
- Hiring, coaching and leading the Support and Operations team.
- Driving continuous improvements in process and operational efficiency
- Lead process
- improvement efforts and manage the implementation of both business processes and technical solutions.
- Mentoring, coaching and leading staff engineers.
- Identifying operational tools and driving its roadmap.
- Handle the escalations, effectively communicate with a global audience and participate in calls resolving outages.
- Drive innovation and improve the overall efficiencies by reducing operational burden.
- Will need to work, drive best practices across cross functional teams.
- Job Location Bengaluru / Hyderabad.

Interested can share CVs with the following details
- Current Rate:

- Notice Period:

- Expected Rate:

- Work Permit:
**Job Types**: Full-time, Temp to perm
Contract length: 12 months


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