Systems Administrator, Supply Chain Systems

3 weeks ago

Pinetown, South Africa Woolworths Full time

Advert reference: woolw_000576
Advert status: Online
- **Position Summary**

**Industry**:IT & Internet

**Job category**:System Administration / Management

**Location**:Pinetown

**Contract**:Fixed Term Contract

**Remuneration**:Market-related

**Introduction**

Maintain IT infrastructure, systems and vendor service levels, manage hardware and software requirements, administer WMS, minimize and manager IT risks. This is a 12 Month contract position based at the Maxmead Distribution Centre in Kwa-Zulu Natal.

**Job description**
- **_Manage and administer the WMS system across all areas of the supply chain (Foods, FBH)_**
o Resolve user / operational queries
o Effective User management
o Housekeeping and maintenance tasks
o Adherence to change controls and IT processes
o Compiling of logs and testing of fixes prior to implementation
o Identify problems (recurring incidents) and resolve or escalate appropriately
o Timeous and accurate reporting (EOD)
o Perform system regression testing and feedback results
o Document, publish and maintain system administration manuals to facilitate learning amongst the team
- **_Support effective implementation of projects from an IT perspective_**
o Action all system-related tasks as agreed upon by the project deliverables
o Support project ‘go-lives’ and act as the IT onsite resource
o Take ownership of computer systems and related processes after project implementation.
- **_Identify opportunities for continuous improvement deliver against ongoing enhancement/business requirement demands._**
o Provide input into the one-year operating plan for IT Logistics and the DC (Distribution Centre)
o Give input to the development of and maintain the site Business Continuation and Disaster Recovery Plans.
- **_Contribute to the ongoing improvement of processes and ways of working_**
o Understand relevant Service Level Agreements with necessary escalations for optimal uptime.
o Institute accurate controls to prevent computer system failures thereby minimizing risks and ensuring stability across systems
o Maintain IT infrastructure (Hardware and Software) within the DC as per Woolworths' defined OEC
o Effective incident management and root cause analysis
- **_Develop and maintain relationships with key stakeholders_**
o Implement and maintain effective communication with all internal and external customers
o Maintain and report on the operational compliance scorecard on a weekly and monthly basis to IT and DC management
o Facilitate the relationship with SMC (Service Management Centre, HO) to ensure all incidents, logs are actioned, escalated and resolved timeously
o Maintain relationships with the HO IT departments, ensuring effective communication, negotiation and control of all IT related activities impacting the DC's

**Minimum requirements**
- 3-year IT Qualification
- Warehouse Management System (WMS) or Supply Chain / Warehousing experience.
- Experience in the IT service and support fields
- Understanding of networks and IT infrastructure
- Previous experience in a Systems Administrator role will be advantageous
- Demonstrates an ability to work in a critical and complex environment
- Has or is quickly able to develop a thorough working knowledge of systems and processes within the distribution centres and warehouses

**Additional Criteria**
- Demonstrates the ability to do planning e.g. (mini Projects, implementations, etc.)
- Demonstrates the ability to identify and resolve problems timeously
- Demonstrates the ability to evaluate the effectiveness of solutions and to recommend and implement improvements
- Demonstrates the ability to make effective decisions under time pressure
- Ability to work shifts and do standby 24 x 7
- Work during Peak periods (example: Easter and December)
- Develops familiarity with IT terms and acronyms
- Effectively uses existing procedures, processes, and tools to identify and solve routine problems
- Sets priorities with an appropriate sense of what is most important for effective delivery
- Manages time effectively to accomplish what needs to get done
- Prepares basic presentations that are logically structured.
- Records and presents basic written information clearly.
- Speaks clearly and understandably when interacting with others.
- Works well with people from diverse backgrounds
- Remains focused on task despite changes
- Responds to change with appropriate sense of commitment and enthusiasm

**Woolworths is an equal employment opportunity company that is committed to inclusion and diversity

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