Customer Experience Specialist

3 weeks ago

Cape Town, South Africa amplify5 Full time

amplify5 is opening a world of new possibilities as we grow our client relationships and campaigns and as we do so another exciting opportunity to join our team has arisen.

If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, innovative environment, we want to hear from you. Be a part of an amazing, dynamic team shaping the future of travel.

**What you will be doing**:

- Maintain exceptional client relations by resolving queries professionally and efficiently.
- Uphold Client quality standards through world-class customer service.
- Support tour booking fulfilment across all touchpoints.
- Cultivate engaging communication with partners, guides, and customers.
- Offer innovative solutions to complex inquiries, thinking creatively to exceed expectations.
- Collaborate across business areas to achieve company objectives.

**What a good fit looks like**:

- Customer service orientation with a passion for exceeding expectations.
- Excellent verbal and written communication skills in English, Dutch and German.
- Ability to remain calm and composed under pressure.
- Strong problem-solving abilities with a proactive mindset.
- Demonstrated initiative and entrepreneurial drive.
- Exceptional attention to detail, providing accurate reports.
- Proficiency in multitasking and working to tight deadlines.
- Experience in navigating computer systems and internet platforms.
- Mature, confident, and resilient personality, thriving in a dynamic startup environment.

**What you will need**:

- Minimum of 2 years' unbroken experience in customer service, preferably in an international Contact Centre role.
- Fluent in Dutch/German and English.
- 2 Years experience within the travel, tourism industry, particularly tours and activities.
- Proficiency in computer skills and internet navigation.
- Experience in a startup environment is a plus.
- Willing to work US Hours if required.

In return you will work for a people focused business, which is rapidly growing and offering great opportunities to the team. You will be based in world class office facilities and supported by a dedicated, hands-on leadership team.

**Job Types**: Full-time, Permanent

**Salary**: R8 500,00 - R10 000,00 per month

**Experience**:

- unbroken International Contact Centre: 2 years (required)
- Travel and Tourism: 2 years (required)

**Language**:

- Dutch/German (required)

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