Team Leader

2 weeks ago


Paardeneiland, South Africa iContact BPO Full time

**Role Overview**:As a Night Shift Team Leader in our Solar Company Call Center BPO, you'll be at the forefront of customer service and sales excellence. Your leadership will drive our team to exceed targets and deliver top-notch service. Your English fluency, sales acumen, and experience as a team leader in the BPO sector will be vital to your success in this role.

**Key Responsibilities**:

- Lead, mentor, and guide our customer service and sales team during the night shift.
- Utilize your exceptional sales skills and experience to drive team performance and meet sales goals.
- Uphold and reinforce high-quality customer service standards to ensure customer satisfaction.
- Handle escalated customer inquiries, providing effective solutions and maintaining our reputation for excellence.
- Collaborate with management to develop strategies for achieving sales targets and enhancing customer experiences.
- Conduct regular training sessions to ensure team members are well-versed in product knowledge, sales techniques, and service best practices.
- Generate insightful performance reports for management, highlighting achievements and areas for improvement.

**Qualifications and Experience**:

- Previous BPO sector experience, ideally in a leadership role, is essential.
- Proven sales experience with a strong track record of meeting or exceeding targets.
- Excellent English language skills, both spoken and written, to effectively engage with customers.
- Leadership prowess, with a knack for motivating and driving a team to success.
- Proficiency in utilizing customer relationship management (CRM) systems and relevant software.
- Problem-solving mindset, with the ability to handle challenges and provide innovative solutions.

**Benefits**:

- Competitive remuneration, including performance-based incentives.
- Comprehensive training programs and continuous professional development opportunities.
- Play a key role in promoting sustainability and eco-friendly solutions.
- Collaborative and inclusive work environment.
- Health and wellness benefits.

**Job Types**: Full-time, Permanent

**Salary**: R1,234.00 - R12,345.00 per month


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