Receptionist/sales Assistant

2 days ago

Durban, South Africa Dick King Labs Full time

NO PHONE CALLS NOR WALK-INS WILL BE ACCEPTED
- Be proactive and have a positive outlook on life
- Ambitious
- Friendly and kind
- Willing to go the extra mile
- Be service oriented
- Excellent telephonic, written and communication skills
- Good organizational skills (Time management etc.)
- Big heart
- A can-do attitude
- Willingness to learn
- Outgoing and confident
- Fully computer literate - Word, Excel & Outlook
- Highly numerate
- Deadline driven - tight monthly deadlines
- Willingness to engage in continuous learning
- Customer, Service & Administratively orientated
- Attentive to detail and meticulous

Duties include but are not limited to
- Answering switchboard within 3 rings and redirecting calls correctly
- Taking and handing over messages
- Keeping telephone numbers up to date on all lists and locating telephone details as requested
- Strictly controlling use of the phones - no person may use the front switchboard for private calls
- Placing notices on all boards and keeping a copy of all notices in a file, as a cross reference
- Keeping the noticeboard neat and tidy
- Ensuring emergency telephone numbers are updated and clearly displayed
- Forklift, vehicle and generator checklists
- Petrol/Diesel requirements
- Reporting any faults or maintenance requirements immediately to management
- Controlling all post received and redirecting it to necessary departments
- Labelling, issuing, reconciling and sending clock cards
- Customer relations executed to company and business standards:

- Greeting all customers and ensuring they are assisted immediately
- Offering beverages and making them feel welcome
- Assisting customers with their queries for collections for Moisson Instrumentation or Dick King Lab Supplies efficiently
- Assisting customers with sales purchases
- Executing credit card transactions and completing all documentation in accordance with procedure
- Contacting customers to advise that orders are ready for collection or confirming
- Delivery requirements
- Dealing with courier services: Collecting and follow up of dispatch by informing customers of tracking numbers
- Supplier relations executed to company and business standards:

- Greeting all suppliers and ensuring they are assisted immediately
- Assisting suppliers with their queries regarding deliveries for Moisson Instrumentation or Dick King Lab Supplies efficiently
- Advising the buyer and warehouse assistant immediately of the supplier’s delivery, ensuring the purchase order is used when checking against invoice/delivery note
- Directing the supplier to the drop off area only once this has been confirmed to ensure security in the back area is maintained.
- Following up with supplier orders, as directed by the buyer
- Executing all Sales quotes in line with Sales processes and standards
- Quotes must be checked for correct goods quoted with accurate pricing, discounting, calculations, spelling.
- Quotes must be despatched within the same day of receipt, with the exception being the following day and with permission of the sales manager
- Assisting all departments with filing
- Executing all filing the same day and files must be kept need and tidy in all allocated cupboards
- Keeping the reception area neat and tidy at all times
- Ensuring all health, safety and security standards are maintained to safeguard self and others
- Security Door kept closed, electricity cables are not overloaded and clear access in instances of emergencies.
- Displays are kept fresh and updated with new brochures
- Laminating and binding as and when required
- Acting Ethically, Being trustworthy, keeping confidentiality and having Integrity(doing what promise to do)

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (preferred)

**Experience**:

- administrative: 4 years (preferred)
- dealing and interacting with customers: 2 years (preferred)
- in customer service: 2 years (preferred)
- executing sales quotes etc.: 4 years (preferred)

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