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Telecom Operator: Receptionist

4 months ago

Pretoria, South Africa South African National Biodiversity Institute Full time

Reference Number: ACSM/006/2024
SANBI Offers Basic Annual Salary of R 216 417.00

The South African National Biodiversity Institute (SANBI) is looking for an enthusiastic, dynamic and responsible person to represent the organization both telephonically (switchboard) and at the reception desk in a professional manner at all times, provide administrative tasks in the form of telephone accounts, liaise with contracted service providers and IT for fault reporting and other queries, assist staff with faxing, barring, unbarring and bin codes for telephones. All fault reporting/ quotations/ assist setting up voice mail queries/ conference calls.

This position requires a Grade 10, job specific qualification, or equivalent qualification with NQF 2 with 5 years of work experience in the relevant field, or a Grade 12, job specific qualification, or equivalent qualification with NQF 4 with 4 years of work experience in the relevant field. Higher Certificate or equivalent qualification at NQF 5 will be an added advantage.

***Key Performance Responsibilities include**:

- Attend to answering all incoming calls and unanswered extension call via the main switchboard;
- Attend to all fault reporting and orders;
- Provide telephone account administration; and
- Support reception admin duties.
- Please Note:_
- A competency test may be conducted as part of the selection process.