Receptionist

2 weeks ago

Pretoria, South Africa City Property Full time

The purpose of the role is to be the first point of contact at the company and serve as the “brand ambassador” for the organisation.

**Telephone Management**

1. Operate the company switchboard.
2. Answer the phone calls in a friendly and professional manner.
3. Transfer calls, take messages, and handle call backs in an effective manner.
4. Maintain and strive to improve the agreed service levels for calls.
5. Reduce the number of abandoned calls.
6. Maintain the agreed upon handling time for calls.

**Deliver Customer Satisfaction.**

2. Knowledge of the business to assist tenant or prospective tenant with enquiry submitted, via any of the communication channels, with correct information.
3. Deal with irate customers professionally and calmly.
4. Increase customers understanding of procedures.
5. Ensure clear communication between Departments and the customers to increase customer satisfaction.
6. Build positive relationships with customers in person and over the various communication channels.
7. Ensure that service delivery is continuously improved in ways that meet the needs of the customer.
8. Accurate and punctual distribution of Bulk SMS’s as and when required.
9. Provide tenants with Proof of Residence letters, within the required timelines, as requested via Freshdesk.

**Q-management system.**

1. Ensure that the queuing system is always in good operational condition.
2. Report any problems with the Queuing Management System to IT the Snr Receptionist.
3. Issuing of queuing tickets to customers for the correct queue as per the reason for their visit.
4. Monthly testing of queuing system and submission of test report by the 5th of each month.

**Working conditions**:
Office Based with no travelling required.

**Qualifications & Experience**:
1. Matric qualification required.
2. 2 years’ experience in reception required.

**Skills & Knowledge Required**:
1. MS Office Skills required
a. MS Word - Basic
b. MS Excel - Basic
c. MS Outlook - Intermediate
2. Proficiency in English required.
3. Basic knowledge of MDA required.
4. Intermediate knowledge of Avaya required.
5. Knowledge of customer service principles and practices preferred.
6. Knowledge of reception telephony and technology.

**Personal **Attributes**:
1. **Problem solving **- find solutions when emotions are involved.
2. **Stress tolerance - **coping with stressful situation.
3. **Interpersonal relationships** - building mutually satisfying relationships.
4. **Independence** - be self-directed and free from emotional dependency.
5. **Assertiveness **- communicating feelings and beliefs; being non-offensive.
6. **Multitasking** - dealing with several activities at a time, enjoy being given new tasks before they have finished another.
7. **Persistence** - sticking with tasks, not giving up, dislike leaving things unfinished.
8. **Rule** **following** - adhere to rules and strictly follow work regulations.
9. **Attention to detail** - focus on details, strive for perfection and be well organized.
10. **Innovation** - creative and open-mindedness.
11. **Pleasant and Polite**:

- A receptionist needs to be pleasant and polite. She should smile and ask clients, co-workers or supervisors how she can assist them and then comply in a pleasant manner. A receptionist must be polite and respectful in her communication with clients. This should a default personality, not one she has to work on to demonstrate this attribute. Even if a client is rude or insensitive, the receptionist works through the situation with a positive attitude to resolve the client's issue.
12. **Good Listening Skills**:

- Taking the time to listen is essential, listening closely as clients are talking so they can be efficient in solving their problems or answering their questions. Through that we she can connect visitors and clients with the right department or personnel quickly.

  • Receptionist

    2 weeks ago

    Pretoria, Gauteng, South Africa Freerecruit Full time

    Our company is looking for a receptionist. The ideal candidate should be pro-active, be well-spoken and have good communication skills.Minimum Requirements:MatricExperience as a receptionist in a corporate environmentJob Specifications:General office adminOrganising diariesAnswering the telephone etcThe post Receptionist appeared first on

  • Receptionist

    2 weeks ago

    Pretoria, South Africa William Culbert Consultant - WCC Assessments Full time

    We are looking for a pleasant, you and friendly Receptionist to join our team! As a front-line worker your role will be extremely important in the experience and satisfaction of our students. As our receptionist you will be responsible for all receptionist duties at the front desk of our busy offices. Your Duties and Responsibilities will include: -...

  • Receptionist

    1 month ago

    Pretoria, South Africa Talent Link Solutions Full time

    We are seeking a friendly and organized Receptionist to join our team. The Receptionist will be the first point of contact for our company and will provide administrative support across the organization.Responsibilities:Greet and welcome visitors in a warm and professional mannerAnswer, screen, and forward incoming phone callsManage the reception area and...

  • Receptionist

    4 weeks ago

    Pretoria, South Africa Tower Group Full time

    Our client in the Government sector is on the lookout for a Temp Receptionist to join the Team with possible extension. The candidate has to reside in Johannesburg/Pretoria region with relevant experience.   The suitable candidate Must have Matric and/or relevant Tertiary with at least 3 years working experience in the capacity of a Receptionist. ...

  • Receptionist

    4 weeks ago

    Pretoria, South Africa Tower Group Full time

    Our client in the Government sector is on the lookout for a Temp Receptionist to join the Team with possible extension. The candidate has to reside in Johannesburg/Pretoria region with relevant experience.   The suitable candidate Must have Matric and/or relevant Tertiary with at least 3 years working experience in the capacity of a Receptionist. ...

  • Receptionist

    2 weeks ago

    Pretoria, South Africa Wapadrand Medical Centre Full time

    Busy medical and aesthetic practice in Pretoria East seeking to employ a receptionist. We require a friendly, well groomed receptionist fully bilingual in Afrikaans and English who can work well in a team. Must have experience working in a medical practice. Must have experience with a busy switchboard. Must have experience on medical software. Must be...

  • Receptionist

    2 weeks ago

    Pretoria, Gauteng, South Africa South Africa Full time

    We are seeking a friendly and organized Receptionist to join our team. The Receptionist will be the first point of contact for our company and will provide administrative support across the organization.Responsibilities:Greet and welcome visitors in a warm and professional mannerAnswer, screen, and forward incoming phone callsManage the reception area and...

  • Receptionist

    2 months ago

    Pretoria, South Africa Tower Group Full time

    **Duties and Responsibility**: - **Acting as first point of contact for the Chairperson. n**: - **Doing the daily diary of the Chairperson.**: - **Excellent knowledge of all MS systems and Excel.**: - **Ensuring all correspondence have been cleared and followed up on.**: - **Good communication skills**: - **Welcoming guests and determining the nature...

  • Receptionist

    2 weeks ago

    Pretoria, Gauteng, South Africa William Culbert Consultant - WCC Assessments Full time

    We are looking for a pleasant, you and friendly Receptionist to join our teamAs a front-line worker your role will be extremely important in the experience and satisfaction of our students.As our receptionist you will be responsible for all receptionist duties at the front desk of our busy offices.Your Duties and Responsibilities will include:Friendly and...

  • Receptionist

    4 weeks ago

    Pretoria, South Africa Educor Full time

    **Receptionist (JB3749)**: Centurion, Pretoria, Gauteng - Administrative - Receptionist (JB3749) Centurion Market related Administrators provide a point of contact for customers with queries about course offerings. Educational Requirements: Grade 12 Diploma/Certification in office administration OR sales and Marketing will be an advantage 1-3 years in a...

  • Receptionist

    2 weeks ago

    Pretoria, Gauteng, South Africa Talent Link Solutions Full time

    Welcome to our team! We are looking for a friendly and highly organized Receptionist to be the face of our company. As a Receptionist, you will play a key role in providing administrative support and ensuring smooth operations across the organization.Responsibilities:- Warmly greet and welcome visitors with a professional demeanor- Handle incoming calls,...

  • Receptionist

    2 weeks ago

    Pretoria, Gauteng, South Africa GAST South Africa Full time

    Position based in Zwavelpoort Pretoria East; Full CV and recent photo would be requiredAs our receptionist, you will be the first point of contact for the company, and you will provide administrative support across the organization.You'll handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately...

  • Receptionist

    1 month ago

    Pretoria, South Africa Talent Link Solutions Full time

    We are seeking a friendly and organized Receptionist to join our team. The Receptionist will be the first point of contact for our company and will provide administrative support across the organization. Responsibilities: Greet and welcome visitors in a warm and professional manner Answer, screen, and forward incoming phone calls Manage the reception area...

  • Receptionist

    2 weeks ago

    Pretoria, Gauteng, South Africa Freerecruit Full time

    SALARY R9000 neg Our client is looking for a presentable and well-spoken Receptionist to be part of an upmarket legal consulting teamREQUIREMENTS:Min a year Reception / Administration experienceExcellent English verbal and written communication skillsPC Skills: MS Word / MS Excel / MS Outlook Skills:Candidate must be well spoken, well organized with...

  • Receptionist

    4 weeks ago

    Pretoria, South Africa SydSen Recruit Full time

    Gauteng, Pretoria East - R12 000 - R15 000 Monthly Cost To Company Receptionist - Pretoria East Our client in the Insurance Industry based in **Pretoria** is looking for a **Receptionist.** **Minimum Requirements**: - Matric - Drivers License and own transport - Above average computer skills (MS Word, MS Excel, Outlook) - Excellent Communication skills...

  • Receptionist

    2 weeks ago

    Pretoria, Gauteng, South Africa Talent Link Solutions Full time

    We are looking for a friendly and efficient Receptionist to become part of our team at [Company Name]. The Receptionist plays a vital role as the initial contact point for our company, while also offering administrative assistance throughout the organization.Responsibilities:- Welcome and greet visitors warmly and professionally- Manage incoming phone calls...

  • Receptionist

    2 weeks ago

    Pretoria, Gauteng, South Africa Educor Full time

    Receptionist (JB3749): Centurion, Pretoria, Gauteng - Administrative Receptionist (JB3749)CenturionMarket relatedAdministrators provide a point of contact for customers with queries about course offerings.Educational Requirements:Grade 12Diploma/Certification in office administration OR sales and Marketing will be an advantage1-3 years in a similar roleMS...

  • Administrator/ Receptionist

    4 weeks ago

    Pretoria, South Africa WHM Recruitment Advisors Full time

    A well-established organisation in Pretoria East is seeking a Receptionist to join their team. Salary will be discussed in interview **PLEASE NOTE**: **Application Process**: **Qualifications and Experience**: - Own independent transport essential. - Have a minimum of 2 years experience as a Receptionist - Be willing to work day shift schedule and weekend...

  • Receptionist and Admin

    7 days ago

    Pretoria, Gauteng, South Africa EKURHULENI METROPOLITAN MUNICIPALITY Full time

    We require the services of a Receptionist to join the team in a fast paced and energetic environment.The successful candidate will manage the front desk receptionist and related duties, switchboard, serving visitors by greeting, welcoming and directing them appropriately.As the Receptionist you are the heart of our team's business operations and the first...

  • Medical Receptionist

    3 weeks ago

    Pretoria, South Africa Dr Tarryn Jacobs Full time

    **Medical Receptionist for a Dermatology Practice in Gezina (Pretoria)** Seeking **a dynamic, friendly and **energetic **individual to work as a medical receptionist in a dermatology practice.** **Requirements**: - At least 2 years’ experience in a similar medical receptionist position - Medical software experience with GoodX or Vericlaim - Must have...