Receptionist

2 weeks ago


Pretoria, South Africa Planet Fitness Silverlakes Full time

The role of the Receptionist at Planet Fitness Silverlakes is a very important one.

The Reception at Planet Fitness forms the core of the facility, a place where members can raise queries or concerns and an information hub for non-members. The reception is always 'on show' and therefore, needs to operate at the highest of standards.

Your duties will include (but is not limited to):

- Greeting of members and non-members as they enter our facilities.
- Providing information to members/non-members regarding our facilities.
- Ensuring that our members have smooth access to our facilities.
- Reporting all relevant information to Senior Receptionist or Reception Manager.
- Counting of stock, performing 'cash-up' duties (non-cash facility).
- Opening and closing of facilities with Manager On Duty (MOD), depending on scheduled shift.
- Directing prospective members to our Membership Advisers.
- Answering telephone as per company verbiage and assisting or transferring caller as required.
- Ensuring that Reception is always set up and running as per company standard.
- Ensuring the lounge/welcome area is neatly aligned and ready to welcome members and non-members.
- Logging and following up on all membership queries and provinding members with relevant feedback.

The reception team works shifts that are as follows:
Mondays to Thursdays:
Opening shift: 4h30 to 12h30 (with 1 hour lunch)

Closing shift: 12h30 to 21h00 (with 1 hour lunch)

Fridays:
Opening shift: 4h30 to 12h00 (with 1 hour lunch)

Closing shift: 12h00 to 20h00 (with 1 hour lunch)

Weekend shifts and Public Holidays are rotated between team members. You will be required to work at least one weekend per month.

Saturdays:
6h30 to 18h00 (with 1 hour lunch); breaks given at MOD's descretion.

Sundays:
6h30 to 16h00 (with 1 hour lunch); breaks given at MOD's descretion.

Public Holidays:
6h30 to 18h00 (with 1 hour lunch); breaks given at MOD's descretion.

Minimum requirements:

- At least have 1 year of experience working with Microsoft Office, such as MS Word, Outlook and Excel.
- Must have Matric Certificate.
- Must be fluent in both English and Afrikaans (preferable).
- Excellent Team player
- Pays attention to detail
- Be able to work under pressure
- Must be able to handle conflict in a professional manner, especially with members
- Professional
- Passionate
- Positive energy
- Willing to learn new skills and grow within the company
- Extreme friendliness is a bonus

**Job Types**: Full-time, Part-time

Pay: R5 500,00 per month

Expected hours: 45 - 50 per week

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)

**Language**:

- Afrikaans (required)
- English (preferred)

**Location**:

- Pretoria, Gauteng (preferred)


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