Call Centre Manager

2 days ago


Bellville, South Africa Exceed Hr Full time

**Reference: AV 6561**

**Consultant: Anneke Viviers**

**Description**:

- Manage consultants’ compliance in line with industry practices
- Manage consultants’ performance and growth
- Dealing with conflict and resolve internal issues
- Manage, leading and developing a team of senior consultants
- Deliver 100% success against KPI targets through strong Team building
- Establish and encouraging a learning environment that motivates agents daily
- Data and lead management
- Organising and conducting team meetings a team building

**Qualifications**:

- Experience in leading a team - at least 8 - 10 Senior Debt Consultants
- Manager will manage their team to grow them into more skilled consultants
- Must be able to work independent, but will mostly engage with Senior Manager daily
- Managing and encouraging the team of consultants to achieve daily, weekly and monthly KPI’s
- Matric
- Minimum of 3 years’ experience in the Debt Review/Counselling industry
- Must be familiar with lead management and data performance
- Very good computer and especially Microsoft/Excel skills

**Job Types**: Full-time, Permanent



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