Senior Customer Care Consultant

2 days ago


Bellville, South Africa Call centre staffing Full time

A leading cellular network provider based in Bellville is looking for Customer Support Consultants.
- Manage all customer inquiries end to end (case management)
- Administration and changes of customer profiles
- Technical queries and Device setup
- Customer Retention through understanding customers’ issues and effectively elevating that issues.
- Account management through Individualized support
- Achieving set strategic targets
- Upgrades/ new lines
- Proactive check-ins with customers
- Proactively manage accounts and behaviors and action accordingly
- Achieve set operational targets
Requirements: -- 3 years of unbroken call centre customer services experience. (not negotiable)
- Matric
- ITC Clear
- Computer Proficiency
- Effective verbal and written communication skills
- Attentive Listening Skills

**Job Types**: Full-time, Permanent

**Salary**: R9,500.00 per month

**Education**:

- High School (matric) (preferred)
**Experience**:

- Call centre customer services: 3 years (required)

**Language**:

- Afrikaans (required)
Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)



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