Hotel Duty Manager
3 weeks ago
Franschhoek, Duty Manager, Live out. Must have OWN Transport and live close to Franschhoek (Paarl etc)
**Experience and skills**:
**Minimum of 3 years Duty Manager or Assistant Hotel Management experience**
**Previous 5* Hotel experience would be advantageous**
Process excellence and service delivery
Sustainable quality and attention to detail
Innovation for results
Initiative and change agent
Teamwork, cross organisational collaboration and building high performance teams
Managing uncertainty (ambiguity) and adaptability
**Inherent Requirements**
**Grade 12- Matric Certificate**
**Tertiary qualification in Hospitality or Hotel Management**
**Valid Driver’s license**
**Ability to work shifts including night shift.**
Personal and professional integrity of the highest standard
**Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous**
**Main Responsibilities**:
Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback
Deal with and or escalate guest challenges/complaints
Monitor guest feedback received on check-out and digital platforms and drive feedback via social media platforms
Ensure that all guest facing teams maintain a professional and polished look by adhering to the company dress code
Enforce a **zero-tolerance disciplinary code**
**Work closely with Finance and Reservations teams**
Drive Guest feedback to the relevant teams and follow up/schedule training on challenging feedback
Communicate occupancy changes to all departments
Training on Front Office Procedures / SOP’s
Driving PIT check procedure (Pre/In/Post) and manage guest profiles and preferences obtained through central reservations upon check-in/out
Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.)
Manage O-status (zero balance) and Management Accounts, the stationary and Front Office budgets
Minimize waste and control resources within your department
Managing the Front Office floats (reception and “Forex”)
Ensure, enforce and maintain Health and Safety standards
You will excel in this role if you are an efficient, a solutions driven individual, who enjoys fast paced and constantly changing challenges.
With a **passion for exceptional service** whilst maintaining a high degree of operational delivery, no problem is too much trouble in your environment.
- _**Please send a detailed CV in MS WORD ONLY, From Current to previous employment, reasons for leaving and a professional photo, with certificates of Diploma to (written references very helpful)**:_
- **Salary R18-20K Depending on salary. Live out. Need own transport and live within Franschhoek neighbouring towns**_
**Job Types**: Full-time, Permanent, Graduate
Ability to commute/relocate:
- Paarl, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Certificate (preferred)
**Experience**:
- Duty Manager: 3 years (required)
License/Certification:
- Car licence and own transport (required)
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