Accommodation and Housekeeping Manager

3 days ago

Paarl, South Africa Laborie Wine Estate Full time

**1. PURPOSE OF JOB**:
To ensure that all bedrooms, corridors, House-Assistants Storage Rooms, Public areas, Toilets, and Linen Room are serviced to the required Company standards in order to ensure complete guest satisfaction at all times.

**2. REPORTING TO: Employer**

3. RESPONSIBLE FOR: Housekeeping, Front of House Reception, Accommodation, and laundry, and bookings.

**4. MAIN DUTIES**:

- Collect radios, keys, and daily room status report at the beginning of the AM shift.
- Organize and supervise staff in cleaning various areas.
- Report and follow up on maintenance faults.
- Record lost property and store it securely.
- Manage guest dry cleaning according to standards.
- Ensure special requirements are met (e.g., extra beds, cots).
- Check completed rooms to ensure they meet agreed standards.
- Record room statuses and report any issues to Manager.
- Report accidents, complaints, and compliments.
- Attend daily meetings and relevant departmental meetings.
- Report suspicious behavior, damage, missing equipment, and keys.
- Maintain a caring attitude towards guests and staff.
- Store and receive cleaning materials following regulations.
- Ensure staff record working hours and take lunch breaks.
- Maintain staff morale and a positive working atmosphere.
- Foster good working relationships with other departments and management.
- Complete rosters and wages forecasts in line with the hotel budget.
- Assist in staff recruitment and training.
- Ensure knowledge and adherence to fire procedures, hygiene, health & safety, and house rules.
- Keep operating expenses to a minimum while maintaining high standards.
- Manage and ensure laundry coverage as per business requirements.
- Provide on-the-job training, development, and motivation for staff.
- Maintain training records and leave request forms.
- Ensure housekeeping personnel sign in and out.
- Complete calculations of hours for accounts on a weekly basis.
- Work with the HR consultant regarding any labour relations.
- Handle all incoming calls.
- Manage all bookings.
- Purchase all necessary utilities and cleaning material for cottages on a weekly basis.

**5. OCCASIONAL DUTIES**:

- Be available to take emergency calls after hours.
- Attend necessary training sessions.
- Any other lawful and reasonable requests by Manager.
- Requirement to work overtime, from time to time.

**6. REQUIREMENTS**
- Own reliable transport and valid driver's license essential.
- 2 - 3 years’ experience in similar role in the Hospitality Industry.
- Ability to work flexibly when required.
- Fully bilingual.
- Computer literate.
- System orientated.
- Qualifications in Hospitality / Tourism advantageous.

Pay: R16 000,00 - R18 000,00 per month

Ability to Commute:

- Paarl, Western Cape (required)

Ability to Relocate:

- Paarl, Western Cape: Relocate before starting work (required)

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