Outbound Call Centre Team Lead
2 weeks ago
This is a work from home opportunity.
At **One Janitorial**, we are driven by our core values: Discipline, Ethical Standards, Results-Oriented, Impact, Commitment, and Responsibility. We are seeking a dynamic and experienced **Outbound Call Center Team Lead** to lead our outbound sales team. If you have a passion for managing and training sales teams, this is a fantastic opportunity to join a growing company with a professional and energetic culture.
**Key Responsibilities**:
- Lead and manage a team of outbound sales agents.
- Ensure 130+ outbound calls are made daily by each team.
- Develop and implement strategies to meet sales targets and generate new business opportunities.
- Train and coach team members to improve performance and achieve results.
- Monitor call centre metrics and KPIs to maintain high standards of performance.
- Collaborate with leadership to optimize outbound sales processes and improve efficiency.
**Requirements**:
- Proven experience in managing and training call centre employees focused on outbound sales.
- Excellent communication and leadership skills.
- Strong familiarity with CRM systems (experience with HubSpot is a plus).
- Ability to foster a results-driven and energetic team culture.
- Must have 9 out of 10 English proficiency (written and spoken).
- Experience in outbound sales, with a focus on lead generation and setting appointments.
- Ability to work remotely in a quiet environment, with a reliable computer (4 GB of RAM), high-speed internet, and a quality microphone headset.
**Perks**:
- Competitive base salary plus commission incentives
- A supportive work environment with opportunities for growth.
- Flexible remote work arrangement, allowing you to maintain a work-life balance.
Pay: R21 000,00 - R30 000,00 per month
**Experience**:
- Outbound Appointment Setting: 3 years (preferred)
- Contact Center Managing or Training: 2 years (preferred)
**Language**:
- English (preferred)
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