Outbound Call Centre Team Lead

2 weeks ago


Johannesburg, South Africa One Janitorial Full time

This is a work from home opportunity.

At **One Janitorial**, we are driven by our core values: Discipline, Ethical Standards, Results-Oriented, Impact, Commitment, and Responsibility. We are seeking a dynamic and experienced **Outbound Call Center Team Lead** to lead our outbound sales team. If you have a passion for managing and training sales teams, this is a fantastic opportunity to join a growing company with a professional and energetic culture.

**Key Responsibilities**:

- Lead and manage a team of outbound sales agents.
- Ensure 130+ outbound calls are made daily by each team.
- Develop and implement strategies to meet sales targets and generate new business opportunities.
- Train and coach team members to improve performance and achieve results.
- Monitor call centre metrics and KPIs to maintain high standards of performance.
- Collaborate with leadership to optimize outbound sales processes and improve efficiency.

**Requirements**:

- Proven experience in managing and training call centre employees focused on outbound sales.
- Excellent communication and leadership skills.
- Strong familiarity with CRM systems (experience with HubSpot is a plus).
- Ability to foster a results-driven and energetic team culture.
- Must have 9 out of 10 English proficiency (written and spoken).
- Experience in outbound sales, with a focus on lead generation and setting appointments.
- Ability to work remotely in a quiet environment, with a reliable computer (4 GB of RAM), high-speed internet, and a quality microphone headset.

**Perks**:

- Competitive base salary plus commission incentives
- A supportive work environment with opportunities for growth.
- Flexible remote work arrangement, allowing you to maintain a work-life balance.

Pay: R21 000,00 - R30 000,00 per month

**Experience**:

- Outbound Appointment Setting: 3 years (preferred)
- Contact Center Managing or Training: 2 years (preferred)

**Language**:

- English (preferred)



  • Johannesburg, South Africa Nova Connect Full time

    **FULL JOB DESCRIPTION** **Outbound Call Centre Lead Generation Agent Wanted. Basic of R3000 plus uncapped commission.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their **interest **in **receiving **insurance related products.** **Call are...


  • Johannesburg, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Northern Suburbs - Monthly (uncapped commission, life cover, provident fund, medical aid) One of the leaders in the Insurance sector is looking for Sales Consultants to sell life cover to new and existing clients. - **At least 3 years’ experience within a Sales Outbound Call Centre**(with targets attached to the sales) and - at least 1 year...

  • Call Centre Agent

    6 months ago


    Johannesburg, South Africa Respublica Student Living Full time

    Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls, identify customer needs...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa Respublica Student Living Full time

    **Job description** Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls,...


  • Johannesburg, South Africa HR Capital Solutions Full time

    **Minimum qualifications and experience** - Matric/Grade 12 - 1 to 2 years outbound call center experience - Proficient in MS Office and CRM software - Prior technology sales experience advantageous **Skills and competencies** - Proven experience as an outbound call centre agent or similar sales/customer service role - Strong communication and interpersonal...


  • Johannesburg, South Africa Nedbank Full time

    Job Family- SALES AND SERVICES- Career Stream- CALL CENTRE (Service)- Leadership Pipeline- Manage Self: Technical**Job Purpose** - To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. **Responsibilities**: - Adhere to the daily schedule...


  • Johannesburg, South Africa I-talk Full time

    A well-established company based in Randburg require a self-motivated, target driven individual to join our call Centre as a Team Leader, to manage a team of 10-15 call centre agents. All applicants must have previous outbound call centre experience. As a Team Leader you must be able to support your Team. The Team Leader will be responsible for all success...


  • Johannesburg, South Africa iLaunch Full time

    Dealing with requests from new or existing customers. Matric / Grade 12 Min 3 years outbound sales call centre experience essential - preferably gained within Financial Services environment Computer literate -Microsoft Office, with proven Excel skills Advanced business writing, typing (min 30 wpm), sales and conversational skills...

  • Call Centre Supervisor

    7 months ago


    Johannesburg North, South Africa Nova Connect Full time

    **MAIN PURPOSE OF POSITION** - Provide dynamic leadership to our warm up team. - Guide and motivate the team. - Achieve required daily and monthly targets. - Manage employee turnover rate. - Focus on consistently improving performance and process. - Implement an annual performance review process for all team leaders KEY ACCOUNTABILITIES: - Efficiently...

  • Call Centre Manager

    6 months ago


    Johannesburg, South Africa Pollock and Associates Full time

    Call Centre Manager Call Centre BPO ~ Manufacturing Johannesburg East, Johannesburg - Gauteng - South Africa Are you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to...


  • Johannesburg, South Africa The Recruitment Council Full time

    Our client is recruiting for a Call Centre Manager | Outbound Short Term Insurance. The purpose of this role is to ensure staff are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results - Qualification: - Grade 12/Standard 10/NQF 4 - Completed FAIS credits -...

  • Call Centre Agent-2

    7 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Sales Call Centre Agent The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer...

  • Call Centre Operator

    7 months ago


    Johannesburg, South Africa Konig Digital LTD Full time

    Position: Call Centre Operator Company Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team. Job Summary: As a Call Centre Operator, you will be...

  • Call Centre Sales Lead

    2 months ago


    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Call Centre Sales LeadAt Recruitment Dynamix, we are seeking a skilled and experienced Call Centre Sales Lead to join our team. As a Call Centre Sales Lead, you will be responsible for leading a team of Sales Call Centre Agents who deal with inbound calls.Key Responsibilities:Coaching and mentoring team membersCommunicating goals and...


  • Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Overview:">The Recruiters is seeking a skilled Call Centre Team Lead to manage our customer service team. As a key member of our team, you will be responsible for leading a team of customer care consultants to provide exceptional service to our customers.">Key Responsibilities:">">Supervise and motivate a team of Customer Care Consultants to achieve...

  • Call Centre Agent

    3 months ago


    Johannesburg, South Africa Eltel Full time

    Are you a driven and motivated sales professional with a passion for helping families secure their future? We're seeking dedicated individuals to join our team as Call Centre Sales Agents, specializing in selling Cell phone contract. If you have a proven track record in sales and a commitment to providing valuable financial protection to our clients, this...

  • Call Centre Manager

    6 months ago


    Johannesburg, South Africa Boardroom Appointments Full time

    **Job Purpose** Manages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets...


  • Johannesburg, South Africa Legal&Tax Full time

    Legal&Tax Services (Pty) Ltd is an authorized financial services provider FSP No 28566. We provide our clients with affordable subscription-based services that enable them to access professional advice, assistance and insurance cover through a focused suite of products ranging from legal expense insurance, funeral policies and hospital cash-back cover. These...

  • Call Centre Agent

    5 months ago


    Johannesburg, South Africa Merchants Full time

    Call Centre Agent Position Overview: As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer...

  • Sales Agent

    7 months ago


    Johannesburg, South Africa Isilumko Staffing Full time

    If you have gained 2-3 years' of Outbound Call Centre experience, within short term insurance and have a RE 5 certificate or will be writing it soon (dependent on DOFA date). There is a role towards Braamfontein, with a well known short term insurance client. Basic and uncapped commission. First 2 months' will consist of training. Looking for Top...