Global IT Support I

4 days ago

Midrand, Gauteng, South Africa Resourgenix Full time

Our Clients employees are at the heart of everything they do which is why they see their staff as their biggest investment. Offer competitive salaries, top-notch benefits, and a company culture focused on employee development.

What You Will Accomplish Here

The Global IT Support I position is a technology generalist role in the IT team and is responsible for ensuring courteous and professional IT end user support is delivered to all employees and clients in their local office. Tasks include setting up, maintaining, and upgrading hardware and software for end user devices, responding to end user needs, and to a variety of IT Tickets in a timely fashion. In addition, this role is tasked with asset management, escalation of issues, and assisting global team members when they need assistance.

This position will effectively support the IT team by focusing on the following:

  • Responds to all issues in the IT ticket tracking system in a timely fashion
  • Corrects end user issues and reports issues that cannot be corrected in a timely fashion
  • Assists IT personnel in other locations with resolving end user issues
  • Performs installations and resolves end user support issues within the LAN / WAN environments
  • Maintains records, logs, and reports of end user assistance and troubleshooting requests
  • Provides hands-on training, training materials, and documentation for IT applications and/or equipment to employees when necessary
  • Takes ownership of specific application(s) and system(s) areas as assigned
  • Maintains diagrams and other documents regarding the application(s) or system(s) functionality
  • Works with Department leaders to gain an understanding of the business need for changes, modifications, or new systems to be implemented
  • Evaluates interrelationships between systems, identifying how changes may affect other systems
  • Maintains confidentiality with regard to the information being processed, stored, or accessed
  • Provides weekly reports to the IT Manager regarding workload, open projects, and issues
  • Schedules biannual auditing of all Company issued laptops
  • Provides maintenance and operation of end user applications including but not limited to the Company email system, backup systems, Company access, user account creation, phone system modifications, new user accounts, and PC setups
  • Responsible for upholding network security measures set by Company policies
  • Maintains a knowledge of remote access products
  • Performs other duties as assigned

Education, Experience, and Skills:

  • Bachelors Degree in Information Technology or a related technical discipline is required; Certification, formal training, experience, or demonstrated competency may be evaluated and considered in lieu of the educational requirements
  • A minimum of 3 years of related experience is required
  • Certification, formal training, education, or demonstrated competency may be evaluated and considered in lieu of the experience requirements
  • Must possess relevant technical skills/certifications in the systems or area specified by management
  • Must have a working knowledge of network topology and remote access devices
  • Ability to adapt from business to technical communication according to the audience is required
  • Must have the ability to assess a situation quickly and help arrive at the best beneficial resolution for all parties involved
  • Must have the ability to write professional reports and other business correspondence
  • Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position
  • Must have the ability to communicate both orally and in writing with internal and external parties
  • Must have the ability to handle and organize multiple projects and deadlines
  • Must demonstrate a high degree of attention to quality, details, and correctness
  • Certification, formal training, education, or demonstrated competency in a technical discipline may be evaluated and considered in lieu of the experience requirements

Our Client is a gaming company. Any of our employees may be required to obtain a gaming license within one or all the gaming jurisdictions. If you are requested by the Client to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.

Key Skills:

Baan, English Language, Ideas, Access, Games, Application Management

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