Client Success Manager

2 weeks ago

Durban, South Africa Unique Personnel Full time

**Job Number**
- 68333

**Job Type**
- Permanent

**Job Title**
- Client Success Manager

**Computer Skills**
- MS Excel,MS Outlook,MS PowerPoint,MS Word

**Industry**
- Automotive

**City**
- eThekwini (Durban)

**Province**
- Kwazulu Natal

**Areas of Responsibilities**
- Operate as the lead point of contact for any and all matters specific to your clients
- Manage Clients’ Program implementation according to Company standard, including Deployment roll-out planning, company
- Program Experience and performance related to their program goals and expectations.
- Work alongside other teams for Pilots and New Deployment Projects.
- Establish and own overall relationship with Portfolio of clients, which include: Increasing adoption, ensuring retention, upselling and satisfaction.
- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. (Multi-level and cross functional interaction) and drive continued value in Risk Mitigation using our products and services
- Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. (Including requirement gathering from clients, briefing of internal teams and project management as and when required.)
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. In accordance with Client’s Program Plan/Strategy.
- Manage customer expectations.
- Forecast and track key account metrics.
- In accordance with Client’s Program Plan/Strategy. Identify and grow opportunities within your client base through account planning. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Keep clients informed of product and service developments within company
- Project Manage assigned Clients’ Program implementation, including Deployment roll-out planning, DR Program Experience and performance related to their program goals and expectations.
- Establish and maintain Client Program Plan/Strategy.
- Working alongside Sustainability team, analyse risks and trends identified through the client’s use of the company Program, and using company best practices and model strategies propose solutions / recommendations to client through Program
- Performance Reviews - 21 day / Quarterly and Annual.
- Assess, troubleshoot and resolve issues to improve the Client’s DR experience including managing Client system data and asset management and communicate findings and recommendations on critical initiatives to company Management, internal team members and Clients.
- Ensure Client’s product and service knowledge and training
- Ensure that company.’s reputation, integrity and quality is maintained at all times
- Ensure that correct prescribed standards of practice/documentation are followed as well as communicated to Company employees and customers
- Ensure that the correct prescribed training material is used as well as made available at training sessions
- Assist in managing or leading Client initiatives and special projects as needed
- Monthly reporting and stats as required.
- Other - Any other projects or bodies of work that may be directed by the MD from time to time.
- The company reserves the right to make changes and alterations to this job description, as may deem reasonable**Inherent Requirements**

**Experience, Skills & Requirements**
- Degree/Diploma/higher certificate within the Transport Sector and/or Risk Management
- Excellent MS Outlook, Word, Excel and PowerPoint knowledge and typing skills
- Good experience in an Account Management/Support/Administrative environment
- Experience within Logistical/Transport/Risk Management industry highly advantageous
- Strong customer focus and problem resolution skills
- Excellent ability engaging and communicating (verbal, written and presentation) within all levels of an organization

**What Qualification**
- Transportation or Risk Management

**Minimum Qualification**
- Bachelors

**Status**
- Available

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