Front of House Accommodation Manager

7 months ago


Paarl, South Africa HotelJobs.co.za Full time

An established and renowned wine farm nestled in the picturesque landscape of Paarl, Western Cape. With a rich history and a commitment to producing exceptional guest service, we offer an unforgettable experience for visitors seeking to indulge in the beauty of the region and the excellence all our farm has to offer.

Position Overview:
**Responsibilities**:
1. Guest Relations:

- Greet guests upon arrival and ensure a warm and welcoming atmosphere.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain a high level of guest satisfaction through personalized service and attention to detail.

2. Accommodation Management:

- Manage the day-to-day operations of the accommodation facilities, including check-in/check-out procedures, room assignments, and housekeeping.
- Ensure that accommodations are clean, well-maintained, and fully stocked with amenities.
- Oversee reservations and coordinate with other departments to accommodate guest needs and preferences.

3. Team Leadership:

- Recruit, train, and supervise front desk staff and housekeeping team members.
- Set performance expectations and provide ongoing feedback and coaching to ensure high levels of service delivery.
- Foster a positive and collaborative work environment that encourages teamwork and excellence.

4. Administrative Duties:

- Maintain accurate records of guest information, reservations, and financial transactions.
- Prepare reports on occupancy rates, revenue, and guest feedback.
- Manage budgets and expenses related to front of house operations.

5.Marketing and Sales:

- Promote accommodations through various channels, including online travel agencies, social media, and local partnerships.
- Develop packages and special offers to attract guests and increase occupancy rates.
- Collaborate with the marketing team to create marketing materials and campaigns to showcase the accommodations.

Qualifications:

- Degree or Diploma in Hospitality Management, Business Administration, or related field preferred.
- Minimum of 3 years of experience in a similar role, preferably in the hospitality industry.
- Proven track record of delivering exceptional customer service and managing guest relations.
- Strong leadership and communication skills.
- Proficiency in property management systems and Microsoft Office Suite.
- Knowledge of wine and the local tourism industry is a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must have own transport.


  • Front of House Manager

    6 months ago


    Paarl, South Africa Sela Vie Full time

    The Front of House Manager oversees all aspects of guest service and hospitality in the establishment. They are responsible for managing the staff, ensuring excellent customer experiences, and maintaining the overall efficiency of operations in the front of the house. Pay: R15 000,00 per month Ability to commute/relocate: - Paarl, Western Cape: Reliably...

  • Front of House Manager

    6 months ago


    Paarl, South Africa Vine Full time

    Our client in the Boland is in urgent need of a Front of House/Restaurant Manager to join their dynamic team. You need to be willing to work additional hours as and when it is required. **Requirements**: Previous relevant experience is a must Great people skills and a passion for the hospitality industry. Own transport Exceptional Management skills Able...


  • Paarl, South Africa Laborie Wine Estate Full time

    **1. PURPOSE OF JOB**: To ensure that all bedrooms, corridors, House-Assistants Storage Rooms, Public areas, Toilets, and Linen Room are serviced to the required Company standards in order to ensure complete guest satisfaction at all times. **2. REPORTING TO: Employer** 3. RESPONSIBLE FOR: Housekeeping, Front of House Reception, Accommodation, and laundry,...


  • Paarl, South Africa HotelJobs.co.za Full time

    **VACANCY: FRONT OFFICE SUPERVISOR PEARL VALLEY HOTEL BY MANTIS** **PERK: Complimentary return Staff transport from Paarl and Wellington to hotel** **Minimum experience: 2 years similar position** **Qualification: Formal Hotel Management diploma.** Position scope A FRONT OFFICE SUPERVISOR will exceed our guests’ expectations in planning and executing...

  • Pack-house Manager

    6 months ago


    Paarl, South Africa Silk Road Consulting (Pty) Ltd Full time

    **Title: Pack-house Manager** **Place of work**:Paarl** **Reporting to: Operations Manager & Financial Director** **Minimum Requirements**: - Matric minimum qualification - Diploma in Agriculture or in the Food Hospitality Industry will be beneficial. - 3 years’ work experience in packhouse environment / agriculture industry - Management skills...

  • Hotel Night Manager

    6 months ago


    Paarl, South Africa Vrede en Lust Full time

    We are looking for a dynamic, detailed and forward thinking team-member to take charge of our night manager responsibilities. You will be joining an experienced, team-oriented hospitality team, that is committed to providing the highest level of guest service. Please be aware that the nature of hospitality requires employees to work on weekends, public...

  • Front Office Manager

    2 months ago


    Paarl, South Africa Atlas Finance Full time

    Responsible for assisting the branch manager to set branch Collection targets, by actioning company procedures and instructions for collections, and following up on collections of customer loan instalments. **Job Types**: Full-time, Permanent Ability to commute/relocate: - Paarl, Western Cape: Reliably commute or planning to relocate before starting work...


  • Paarl, South Africa Botanicum Full time

    Organising & assisting the restaurant manager with shifts, ensuring appropriate staffing levels whilst service standards are achieved - Strong leadership skills and willing to lead by example - Immaculate presentation - Sound knowledge of food and wine - Service & Menu Knowledge - Opening and closing of restaurant / daily procedures, cash ups, compliance...


  • Paarl, South Africa Ou Meul Bakery Full time

    Ou Meul Simondium is looking for a vibrant Supervisor to help lead our team to success! As a supervisor, you have a very important job in our stores. You are one of the store leaders and are responsible for making sure that our customers are getting a great experience every time. **List of Responsibilities & duties, including but not limited to**: - Full...


  • Paarl, Western Cape, South Africa Exceed Human Resource Consultants Ltd Full time

    Job Description:This is an exceptional opportunity to join Exceed Human Resource Consultants Ltd as a Luxury Estate Operations Manager, where you will be responsible for ensuring the smooth operation of our luxury estate's front-of-house (FOH) departments. As a key member of our management team, you will play a vital role in delivering an unparalleled guest...

  • Housekeeping Manager

    2 months ago


    Paarl, South Africa HotelJobs.co.za Full time

    To assist the Housekeeping Supervisors and be responsible for the daily administration and operation of the Housekeeping Department. Ensure all guestrooms, public and back of the house areas (excluding kitchen areas) are maintained to standard and meticulously cleaned. Ensure staff are trained and have the equipment to consistently deliver outstanding room...


  • Paarl, Western Cape, South Africa Exceed Human Resource Consultants Ltd Full time

    **Job Summary**As the Accommodation & House Keeping Manager at Exceed Human Resource Consultants Ltd, you will play a vital role in ensuring the seamless delivery of luxury guest experiences.**Key Responsibilities**Guest Relations: Provide a warm welcome and ensure guests receive exceptional service throughout their stay. Ensure special requests are handled...


  • Paarl, South Africa Recruiter on behalf of client Full time

    A prestigious real estate agency situated in Paarl, Western Cape is looking for a dynamic receptionist with excellent administrative and communication skills. This is an exciting opportunity to join a renowned property development brand and contribute to its ongoing success. **MAIN DUTIES AND RESPONSIBILITIES** - Be energetic, confident, and courteous when...

  • Floor Manager

    6 months ago


    Paarl, South Africa Sela Vie Full time

    Responsibilities: - Oversee daily operations on the restaurant floor, ensuring smooth and efficient service. - Train, motivate, and manage front-of-house staff, including servers, hosts, and bussers. - Monitor and maintain high standards of service quality and guest satisfaction. - Handle guest inquiries, complaints, and special requests in a professional...


  • Paarl, Western Cape, South Africa Astor Automotive Recruitment Full time

    Astor Automotive Recruitment seeks a skilled and professional Front Desk Coordinator to join their team in the Western Cape, Paarl. This is an excellent opportunity for someone with strong communication skills and administrative abilities.About the Role:This role involves managing high call volumes, resolving customer queries independently, and providing...


  • Paarl, Western Cape, South Africa Astor Motor Recruitment Full time

    We are seeking a highly presentable and articulate Motor Dealership Front Office Coordinator to be the welcoming face and voice of our dealership.This role is perfect for a well-organized individual who thrives in a customer-focused environment and enjoys a blend of front-office responsibilities and light admin work. The ideal candidate will have a...

  • Restaurant Manager

    6 months ago


    Paarl, South Africa HotelJobs.co.za Full time

    We have an opportunity for an Experienced Front of House/ Restaurant Manager. We are a new venue opening its doors this coming season, and is located just outside of Paarl. The ideal individual is highly service and guest orientated with a strong operational skill set, high level of attention to detail, ability to lead and manage a team effectively,...


  • Paarl, Western Cape, South Africa Exceed Human Resource Consultants Ltd Full time

    We are seeking an experienced and skilled Assistant Winemaker to join our team at Exceed Human Resource Consultants Ltd.Job DescriptionAs a key member of our cellar team, you will support the head winemaker in overseeing daily cellar activities to ensure the production of high-quality wine. This role involves managing the cellar team together with the head...

  • Assistant Winemaker

    2 months ago


    Paarl, South Africa Exceed Human Resource Consultants Ltd Full time

    Support the head winemaker with daily cellar activities to make the best possible wine. Manage the cellar team together with the head winemaker. Perform quality and hygiene control. Responsible for administration regarding SAWIS, IPW certification, FSA audit, BMV and 5-S. Inventory control. Assist at wine fairs and festivals. Assist at wine club events....


  • Paarl, South Africa HotelJobs.co.za Full time

    Division: Rooms Division Department: Housekeeping Position: Housekeeping Supervisors Reports To: Executive Housekeeper **PERK**: Complimentary return transport from Paarl and Wellington to hotel **Responsibilities**: To assist the Assistant Executive Housekeeper and be responsible for the daily administration and operation of the Housekeeping...