Front Office Supervisor

7 months ago

Paarl, South Africa HotelJobs.co.za Full time

**VACANCY: FRONT OFFICE SUPERVISOR PEARL VALLEY HOTEL BY MANTIS**

**PERK: Complimentary return Staff transport from Paarl and Wellington to hotel**

**Minimum experience: 2 years similar position**

**Qualification: Formal Hotel Management diploma.**

Position scope

A FRONT OFFICE SUPERVISOR will exceed our guests’ expectations in planning and executing each stay with us while ensuring the best return value for the hotel. A FRONT OFFICE SUPERVISOR is an ambassador for our hotel and for our Brand, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

**Responsibilities**:
The FRONT OFFICE SUPERVISOR is responsible for welcoming customers upon their arrival and looking after them until their departure:
Establishing a high-quality relationship with the customer, throughout his or her stay, to encourage

loyalty

Considering and anticipating customer needs, collecting feedbacks and opinions of their stay

Problem resolution.

Representing the hotel’s image and being an ambassador for the Mantis Collection Brand

Ensuring that customers are greeted properly upon check-in, that rooms are allocated correctly, that luggage is delivered quickly to the rooms

Ensuring that check-outs are affected efficiently and quickly, but always giving due regard to the quality of the customer’s stay and the dealing with any problems encountered

The FRONT OFFICE SUPERVISOR guarantees that areas occupied by customers are in good conditions and supports the other departments in:
Ensuring that the hotel is easily accessible to cars and taxis and that is well-maintained

Ensuring that rooms are maintained respecting the quality standards set for the hotel

Carrying out systematic checks on the front desk, the lobby and other locations within the department for any need for maintenance, repairs or renovation and ensuring that these are carried out without delay

Checks closing, forms at the reception desk and reports printed by the night audit

Ensures that booking procedures are strictly adhered to and that invoicing details are obtained for each customer

Monitors invoicing: ensures that all costs are correctly itemized on the customer invoice

Ensures that all credit check procedures are strictly adhered to and that invoices do not exceed the limit stipulated for invoices not requiring prior approval

Checks offers, discounts and remittances

Establishes rules and processes with respect to guest relocation and over-booking

Produces a weekly review of rejections, no shows, cancellations

Monitors reminders, invoice balances and sundry debt reporting

Participates in preparing the budget for his or her department

The FRONT OFFICE SUPERVISOR ensures compliance with administrative procedures

Preparing time sheets, schedules for front office personnel under the supervision of the Management

Encouraging skills development and supporting employees with their professional development

Conducting regular appraisals of his or her employees, identifying areas for development and training needs and ensuring that such training is carried out

Providing annual appraisal interviews and setting employee objectives

Approving recruitments

Organizing the welcome and induction of new employees

Increasing motivation and team cohesion by creating a pleasant working environment

Circulating regularly through the department, maintaining a high level of communication with customers and staff

Ensuring that the most-qualified individual is appointed where there is a job vacancy - as far as possible, this should be an internal promotion

The FRONT OFFICE SUPERVISOR ensures coordination and representation of Reception to other departments and to the Management:
Ensuring efficient communication between the Front Office staff and other departments, in particular, the accommodation department

Communicating regularly with Heads of Department and assisting to management meetings

Providing continuity to the Management in accordance with the defined programme

  • Front Office Manager

    2 months ago

    Paarl, South Africa Atlas Finance Full time

    Responsible for assisting the branch manager to set branch Collection targets, by actioning company procedures and instructions for collections, and following up on collections of customer loan instalments. **Job Types**: Full-time, Permanent Ability to commute/relocate: - Paarl, Western Cape: Reliably commute or planning to relocate before starting work...

  • Hoa Front Office Receptionist,paarl

    2 weeks ago

    Paarl, South Africa Innovative HR Full time

    **HOA FRONT OFFICE RECEPTIONIST** **PAARL** **Our client, a well know golf estate in Paarl, has a full-time permanent position available within their administration team. The job incumbent will be responsible for the receptionist function for the assigned office which will include general administrative tasks.** **The job incumbent will be responsible...

  • Front of House Supervisor

    4 months ago

    Paarl, South Africa Ou Meul Bakery Full time

    Ou Meul Simondium is looking for a vibrant Supervisor to help lead our team to success! As a supervisor, you have a very important job in our stores. You are one of the store leaders and are responsible for making sure that our customers are getting a great experience every time. **List of Responsibilities & duties, including but not limited to**: - Full...

  • Housekeeping Supervisor

    7 months ago

    Paarl, South Africa HotelJobs.co.za Full time

    Division: Rooms Division Department: Housekeeping Position: Housekeeping Supervisors Reports To: Executive Housekeeper **PERK**: Complimentary return transport from Paarl and Wellington to hotel **Responsibilities**: To assist the Assistant Executive Housekeeper and be responsible for the daily administration and operation of the Housekeeping...

  • Garment Production Supervisor

    4 weeks ago

    Paarl, Western Cape, South Africa Genuine Connection Promotions (Pty) Ltd. Full time

    Job OverviewGenuine Connection Promotions (Pty) Ltd. is seeking a highly skilled Garment Production Supervisor to lead our Paarl garment manufacturing plant and offices. This is an exciting opportunity for a dedicated professional to oversee the planning, control, coordination, and monitoring of our manufacturing process.

  • Front of House Accommodation Manager

    7 months ago

    Paarl, South Africa HotelJobs.co.za Full time

    An established and renowned wine farm nestled in the picturesque landscape of Paarl, Western Cape. With a rich history and a commitment to producing exceptional guest service, we offer an unforgettable experience for visitors seeking to indulge in the beauty of the region and the excellence all our farm has to offer. Position...

  • Housekeeping Manager

    3 months ago

    Paarl, South Africa HotelJobs.co.za Full time

    To assist the Housekeeping Supervisors and be responsible for the daily administration and operation of the Housekeeping Department. Ensure all guestrooms, public and back of the house areas (excluding kitchen areas) are maintained to standard and meticulously cleaned. Ensure staff are trained and have the equipment to consistently deliver outstanding room...

  • Retail Farm Grocer Supervisor

    7 months ago

    Paarl, South Africa Laborie Wine Estate Full time

    **Job Title**: Retail Farm Grocer Supervisor **Location**: Paarl, Western Cape, South Africa **Salary**: R8 000.00 - R12 000.00 depending on experience **Position Overview**: **Responsibilities**: **1. Operational Management**: Oversee the day-to-day operations of the farm grocer, including inventory management, restocking, and maintaining cleanliness and...

  • Hotel Duty Manager

    1 month ago

    Paarl, South Africa Rachelle Duncan Recruitment Full time

    Franschhoek, Duty Manager, Live out. Must have OWN Transport and live close to Franschhoek (Paarl etc) **Experience and skills**: **Minimum of 3 years Duty Manager or Assistant Hotel Management experience** **Previous 5* Hotel experience would be advantageous** Process excellence and service delivery Sustainable quality and attention to...

  • Front Desk Professional

    3 weeks ago

    Paarl, Western Cape, South Africa Cardoso Recruitment Full time

    About the RoleThe ideal candidate will possess excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively. They will also have a solid understanding of medical terminology and procedures.Key ResponsibilitiesManage patient appointments and schedules, ensuring seamless communication between patients and...

  • Front Desk Coordinator

    3 weeks ago

    Paarl, Western Cape, South Africa Wild Dreams Hospitality Full time

    Wild Dreams Hospitality invites applications from highly organized and detail-focused individuals for the role of Ticket Office Assistant. This live-out position offers an excellent opportunity to develop your skills and expertise in customer service, administration, and teamwork.About the OpportunityThe successful candidate will be responsible for providing...

  • Clerk Warehouse

    7 months ago

    Paarl, South Africa Peninsula Beverage Company Full time

    This is an administrative function responsible for SAP related process within the Warehouse as well as handling TnA and team member HR related queries within Operations It also involves assisting Supervisors with shift rosters for Forklift Drivers on Production lines (Daily Casuals, Seasonal and Permanent) To facilitate the smooth running of Warehouse...

  • Building Foreman

    4 days ago

    Paarl, South Africa The-Recruiter Full time

    **Skills we are looking for include the following**: - Concrete work (floor scabs, beams, decks, columns) - Bricks and plaster - Carpentry (hanging of doors) - Painting and tiling - Steel fixing - Minor plant - Roofing - Excavations - Block work - Setting out of structures - Erecting and dismantling scaffolding - Setting out foundations, columns, masonry...

  • Quality Supervisor

    7 months ago

    Paarl, South Africa SFG Engineering Services Full time

    **Position is situated in Paarl - Must live in and around the area** **You will be required to have the following**: - Minimum National Diploma or BTech in Industrial Engineering - At least two years’ experience in a production environment with strong emphasis on Quality. - Good understanding of, and ability to implement Quality Control and Quantitative...

  • Logistics Coordinator/junior Logistics Manager

    4 days ago

    Paarl, South Africa Finovate Full time

    Our client, in the fruit export industry, is looking for a **Logistics Coordinator/Junior Logistics Manager **to** **assist their office in Paarl with the daily operational activities. Years experience is around 2 years in a Logistics Coordinator/Supervisor role. Experience within the fruit export industry is advantageous. **DUTIES** Logistics - Route...

  • Logistics Coordinator/junior Logistics

    7 months ago

    Paarl, South Africa Finovate Full time

    Our client, in the fruit export industry, is looking for a **Logistics Coordinator/Junior Logistics Manager/Administrator **to** **assist their office in Paarl with the daily operational activities. Years experience required is around 2 years in a Logistics Coordinator/Supervisor role. Experience within the fruit export industry is an added...

  • Noc Analyst

    7 months ago

    Paarl, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9272 CM **Consultant**: Christa Mostert Extracting alarms logs from Remote Monitoring System and prepare monthly performance report for SMPMS vendors. Initiating and implementing ideas and providing feedback on software tools, procedures and improvements to NOC functionality. Providing assistance with NOC integration, industry...

  • Farm Operations Manager

    3 weeks ago

    Paarl, Western Cape, South Africa Wild Dreams Hospitality Full time

    Wild Dreams Hospitality is seeking a highly skilled Senior Farm Supervisor to oversee the daily operations of our farm. As a key member of our team, you will be responsible for managing a team of agricultural professionals, ensuring efficient and effective production processes, and maintaining high-quality standards.We are offering a competitive salary of...

  • Receptionist/administrator

    7 months ago

    Paarl, South Africa Val de Vie Properties Full time

    **MAIN DUTIES AND RESPONSIBILITIES** - Be energetic, confident, and courteous when managing our front of house. - Always be an ambassador of the brand and set an example by engaging with colleagues and customers in a professional and friendly manner. - Handling of switchboard and assisting walk-in clients. - Provide general administrative assistance as and...

  • Senior Agricultural Coordinator

    3 weeks ago

    Paarl, Western Cape, South Africa Wild Dreams Hospitality Full time

    We are looking for a highly skilled and experienced Senior Farm Supervisor to join our team at Wild Dreams Hospitality. As a key member of our team, you will be responsible for overseeing the daily operations of our farm, managing a team of agricultural professionals, and ensuring efficient and effective production processes.In return, we offer a competitive...