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Epp (Wellness) Call Centre Administrator
4 weeks ago
2023-08-07 - 2023-09-06
Permanent
JHB001721
- Admin, Office & Support- Gauteng, Bedfordview
- (Market related)- We are seeking a highly organised and detail-oriented EPP (Employee Psychosocial Programme)
** Administrator** to join our client's
**Responsibilities**:
- Must have advanced Excel skills
- Microsoft Word and PowerPoint Skills are required
- Canva Skills would be an advantage
- Data management skills
- Report writing skills
- Exceptional attention to detail
- Must have excellent communication skills
- Good telephone etiquette
- Good interpersonal skills - dealing with both internal and external customers
- Ability to work within a team environment as well as independently
- Must be able to handle stress and work in a fast-paced environment
- Problem-solving skills
- Adaptability
- Project Management Skills
- Must be willing to go the extra mile to ensure client satisfaction
- Must take accountability for their actions
- Must display the highest level of ethics, integrity, and professionalism
**Duties**:
Scheduling:
- Prepare and update onsite schedules
- Do onsite bookings
- Coordinate Supervision schedules
- Coordinate and plan Talks - Virtual and onsite
Invoicing:
- Daily invoicing
- Following up with affiliates on outstanding invoices
- Submit invoices to Finance correctly and timeously
- Ensure onsite invoicing matches onsite sessions
- Update invoicing booklet
- Confirm sessions have been updated in Healthcloud
Reporting:
- Pull daily report on "Next Contact" and send lists to the team and CCM/Sup
- Analyse whether contact has been made
- Run Talk-Time report
- Run "Open Cases" reports
- Run "Closable Cases" report and feedback to CCM/Sup
- News & Totals report
- Review and analyse the "Last Contacted" list
- Run ad-hoc reports
Employee Engagement:
- Collate OT/Timesheets and get approval
- Submit OT/Timesheets to payroll by the 21st of each month
- Handling of leave forms
- Confirm all HPCSA/SACSSP registrations are up to date
- Maintaining Birthdays & Anniversaries
- Add and remove people from WhatsApp groups
- Ensure all paperwork is completed for new employees
Systems:
- Load new clients onto HC and Qcontact
- Maintain and update databases on all systems
- WhatsApp
- APP Requests
- Share APP Codes with clients
- Report any issues to management
- Liaise with MD on changes/enhancements/fixes required on HC
Affiliates:
- Source affiliates
- Ensure the Affiliate list is up-to-date and relevant
- Verify credentials of affiliates - new and existing
- Ensure necessary documentation and agreements have been signed prior to onboarding
- Activate new affiliates on HC
- Deactivate red-listed and/or exited affiliates on HC
- Follow up on invoicing and "red flag" problems
General Admin:
- Prepare proposals for EPP
- Ensure order numbers are obtained for Ad-Hoc services
**Qualifications and Skills**:
- Proven experience in call centre administration or a related field.
- Advanced proficiency in Microsoft Excel and other data management tools.
- Optional proficiency in Canva or other graphic design software.
- Strong communication skills, both verbal and written.
- Empathetic and compassionate approach to handling sensitive employee issues.
- Excellent organisational and time management abilities.
- Ability to handle confidential information with the utmost discretion.
- Analytical mindset with the ability to interpret data and derive meaningful insights.
- Problem-solving skills to address challenges that may arise in the call centre operations.
**Education and Experience**:
- A Degree/Diploma in a relevant field (e.g., Business Administration, Human Resources, Psychology) is preferred but not mandatory.
- Previous experience in call centre administration, HR support, or employee assistance programs is advantageous.
- For more information please contact:
- Brent Proudfoot
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