Customer Collaboration Manager

2 weeks ago

Midrand, South Africa Colgate-Palmolive Full time

No Relocation Assistance Offered
156383 - Midrand, Gauteng, South Africa

We are Colgate - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with portfolios in Oral Care, Personal Care, Home Care and Pet Nutrition.

At Colgate, we have a purpose Every day around the world, we transform the lives of hundreds of millions of people and pet families through groundbreaking innovation, outstanding products and nutrition, and committed people.

Our strong culture of collaboration, diversity, sustainability and inclusion is grounded in our core values of Caring, Global Teamwork and Continuous Improvement. Employees are rewarded by rich career development and career experiences. We pride ourselves on our focus on delivering high ethical standards, the richness that our diverse team brings, outstanding standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Wellbeing programs, access to discounted

Product, medical & life insurance, improved superannuation to name a few

**Key Responsibilities**:

- Engages in the order fulfillment process (order to cash) in order to ensure delivery of outstanding customer service to customers.
- Works with cross-functional teams on continuous Service Level improvement and elimination of customer supply chain inefficiencies.
- Drives the implementation of the Customer Engagement Supply Chain strategy with focus on collaborative end-to-end Supply Chain initiatives to foster mutual growth and profitability.
- Analyzes KPI’s to understand service and efficiency trends and finds opportunities for improvement with customers based on the Customer Engagement Supply Chain Strategy and Advantage Survey results.
- Implements beneficial projects such as EDI, Collaborative Planning, VMI, Data Synchronization etc.
- Finds opportunities to optimize “Cost to Serve” and customer Minimum Order Value(MOV).
- Provides to the CD teams an extensive support in all of the logistics aspects.
- Enforces Supply Chain Terms & Conditions with the Customer(s), in close collaboration with the CDT’s.
- Conducts CS&L meetings with customers and participates in customer agreements and contracts preparation.
- Effectively manages data flow, communication and processes associated with new and transitioning SKU’s, material status and ensures synchronization with customer’s database.
- Establishes relationships at multiple levels within the customers’ organizations to pursue CP objectives in terms of KPIs.
- Seeks input from customers about their needs and expectations to continually improve Customer Service and Supply Chain performance.
- Identifies key issues customers face and the related implications for the Supply Chain.
- Communicates proactively with customers in case of supply chain issues in order to manage customer expectations.

**Required Qualifications**:

- A Bachelor's Degree
- Minimum 5 years of experience in Customer Service / Logistics / Supply Chain/Customer Development
- Proven experience in establishing relationships at senior levels with customers and working with cross-functional selling teams

**Our Commitment to Sustainability**
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

**Our Commitment to Diversity, Equity & Inclusion**
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

LI-Hybrid

  • E-commerce Customer Development Manager

    20 hours ago

    Midrand, South Africa Colgate-Palmolive Full time

    No Relocation Assistance Offered 151255 - Midrand, Gauteng, South Africa Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions! If this is how you see your...

  • Principal Specialist: Customer Insights

    3 days ago

    Midrand, South Africa Vodafone Full time

    **Role purpose**: Deliver actionable customer insights, which inform product development, customer experience and commercial growth opportunities, through qualitative and quantitative customer research. As a Centre of Excellence, the Customer Insights & Research team, are a key business partner throughout Vodacom SA, providing in-depth customer...

  • Customer Success Executive

    Found in: Whatjobs ZA C2 - 6 days ago

    Midrand, South Africa Flink Recruitment Full time

    Main Purpose The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in...

  • Customer Success Executive

    Found in: Adzuna ZA B C2 - 1 week ago

    Midrand, South Africa Adzuna ZA B C2 Full time

    Main Purpose The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in...

  • Customer Success Executive

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Midrand, South Africa Flink Recruitment Full time

    Main Purpose The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in...

  • Oncology Brand and Customer Manager

    1 week ago

    Midrand, South Africa MSD Full time

    The Oncology Brand and Customer Manager performs a critical role in the Oncology cross-functional team with primary responsibility of the marketing and promotional efforts supporting selected Oncology Portfolio. The BCM drives collaborative efforts with the sales team and market access function, as well as working closely with the Medical team to provide...

  • Senior Customer Relations Officer

    3 days ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Senior Customer Relations Officer

    3 days ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Campus Head **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Customer Relations Officer

    1 week ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Customer Service Supervisor

    3 days ago

    Midrand, South Africa Evonik Full time

    What we offer You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and...

  • Customer Relations Officer

    3 days ago

    Midrand, South Africa Vega School Full time

    **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education...

  • Junior Customer Relations Officer X5

    3 days ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Junior Customer Relations Officer X5

    3 days ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Senior Specialist Customer Value Management-east

    5 days ago

    Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** Service Management (SM) is a customer facing function in the customer services arena. The SM is the single point of contact for all customer issues and are to facilitate delivery, service management and retention of contracted services. This is a senior role to manage complex high end and spend customers R1 000 000 mil MRC and up. This is a...

  • Customer Services Supervisor

    2 days ago

    Midrand, South Africa Placements 4 all Full time

    Customer Services Supervisor, R31K, Midrand, Matric, SysAid, By design, NetSuite and Mitel and adv. Supervisory experience - staff management, disciplinaries, performance management, General Queries, Manage and process credits, distribution management - hot list, delays, Customer Feedback, reports, Call Statistic reports, courier/logistics/warehouse...

  • Customer Care Supervisor

    21 hours ago

    Midrand, South Africa AFRIMART ONLINE (PTY) LTD Full time

    **Duties and Responsibilities** - Logs and tracks all enquiries and complaints on the system (first line of support). - Assist walk-in clients. - Conducts preliminary investigations. - Liaises with relevant parties to resolve complaints. - Provides customer services to members, establishments, service providers and parties via telephonic and other customer...

  • Customer Services Clerk

    2 days ago

    Midrand, South Africa Freightmore Full time

    **Minimum Requirements**: - 2 years of freight industry experience in a similar role - Grade 12 or equivalent - Sound geographical knowledge of Johannesburg - Administration and organizational skills - Problem-solving - Reliable and trustworthy - Must be a team player and adapt to change easily - Parcel Perfect is advantageous - Attention to detail and...

  • Business Analyst: Customer Front End

    Found in: Talent ZA C2 - 2 weeks ago

    Midrand, South Africa iSanqa Full time

    Our client requires the services of a Business Analyst (Advanced) - Midrand Amazing brand with cutting-edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environmentPOSITION: Contract until December 2025EXPERIENCE: 4-6 Years related working experience.COMMENCEMENT: As soon as...

  • Ld Cs Lead South Africa

    2 days ago

    Midrand, South Africa Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, **Siemens Healthineers**, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...

  • Service Delivery

    1 week ago

    Midrand, South Africa AdaptIT Full time

    **Listing reference**: adapt_000129**Listing status**: Online- **Position summary** **Industry**:IT & Internet - **Job category**:IT and Telecommunications**Location**:Midrand - **Contract**:Permanent**EE position**:No**About our company** - A provider of leading specialised software and digitally-led business solutions that assist clients across targeted...