Ld Cs Lead South Africa

2 weeks ago

Midrand, South Africa Siemens Healthineers Full time

Do you want to help shape the future of healthcare? Our name, **Siemens Healthineers**, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? **Then come and join our global team as LD CS Lead based in South Africa.***

To lead and align service teams to products and service value-chain processes through development and implementation functional operational strategy and models enabling high performance teams and customer satisfaction, plus reduce quality risks and drive compliance to regulatory and legislative requirements

**Our global team**: Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

**Our culture**: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

**Your tasks and responsibilities**:

- Service execution: align and integrate InVitro service people or teams in Technical and Application Services to Product portfolio and install base. Develop the business by linking people competencies and qualification to Products and quality indicators, contractual/non-contractual work, identify gaps, develop a roadmap, goals and KPIs (Certification, FVFR, MTBF, MTTR etc.). Lead and execute developmental activities (e.g. SRS, LifeNet, digital platforms/tools, contracts/performance plans etc.), and align to service process value-chain in Service Operations. Develop and communicate business plan, target agreement, monitor activities and perform quarterly business reviews - reporting to internal customers in the Healthcare organization.
- Contract management: analyse and report on customer service levels, identify trends, service costs, risks and improvement opportunities. Collaborate with Sales, Modality Managers, CS Marketing, Service Operations and execute improvement initiatives. Negotiate and perform reviews of contracts, terms and conditions, rates and service levels. Track contract performance indicators for respective customers, communicate with teams, align field team activities, drive competencies and ensure service interventions meet customer expectations and service obligations.
- Communicate and ensure organisational wide transparency on In-Vitro Technical and Applications service activities - including installation projects in planning and execution, equipment services and maintenance, upgrades and updates of medical equipment according technical specification: achieve financial results, productivity, and product safety and performance.
- Training and qualification: alignment to Product repairs, maintenance and performance needs, and delivery of internal competency training for In-Vitro CSEs and Application Specialists, including readiness to support sales and product teams. Competence and qualification management of the Technical (CSEs) and Application Specialists (ASEs) teams, lead recruitment and selection, developing, planning and monitoring of continuous internal training and education for field teams. Deliver approved and implementable training plans for CSEs and ASEs. Responsible for managing, monitoring and improving safety and quality standards on both product and people, ensuring operating procedural training and compliant service execution for In-Vitro in the CS Organization.
- Service workshop and training: organise and maintain the repair workshop and training centre for InVitro medical devices, develop maintenance training courses, administer and offer training to internal teams and first line training for customers personnel, providing a repair and training environment that enables successful maintenance and training programs, including required spare-parts inventory lists and consumables for repairs, tests, and demonstrations.
- Product and projects; customer service consultancy and representation in installation projects planning and execution phases acting as specialist resource planner in meetings with Projects, DX Sales and Product teams incl. informing resource forecasting, planning, and schedule allocation, managing risks, proactively addressing capacity and competency gaps of CSEs and ASEs. Contributes and collaborates with DX Project Manage

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