Customer Relations Officer

2 weeks ago

Midrand, South Africa Vega School Full time

**Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE's Vega School Online Campus has a vacancy for a Customer Relations Officer based at Cape Town National Office or Waterfall (Midrand) National Office.**

**Job Purpose**:
To ensure an educational/social/personal/supportive experience for students which maximises their experience and development at Vega

**Duties and Responsibilities**:
**Student Registration and Academic Progression Counselling**
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish for change within a semester, between semesters or between years of study.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out
- etc.) to ensure that student is advised correctly.
- Supports the Senior Customer Relations Officer, Head: Academic Operations in co-ordinating the Retention Project on campus.

**Active Student Engagement and Support**
- Delivers the academic orientation programme for new and returning students by means of the programme information presentations, on overview of pertinent academic policies and an outline of the academic year etc.
- Manage the dissemination of policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme information Session by addressing students in class with a view to explain and induction the students on the relevant policies and procedures that govern student life on campus.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.

**Student Query Resolution**
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations Officer where appropriate.
- Captures details of all student contact made by the Customer Relations Centre on the academic system.
- Provides various letters/documents that are generated from the academic system on request by students.
- Assists with unresolved queries from The Students HUB and escalates queries to the Senior Customer Relations Officer where quires require further attention.
- Assists with the roll out of all relevant customer related surveys.

**Cross Departmental Query Resolution**
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.

**Team Support, General & System Administration**
- Responsible for ensuring all students notes are captured in the academic System.
- Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
- Identifies and flags student query trends and escalates these identifies trends to the Senior Customer Officer where required.
- Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.

**Competencies Required**:

- Advanced Interpersonal and communication skills
- Computer proficiency
- Planning & time management skills
- Results driven and able to handle pressure
- Professionalism
- Empathy
- Customer service driven/focused
- Advanced administrative and organisational skills

**Qualification Requirements**:

- Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous.

**Work Experience Requirements**:

- Minimum of 2 years administrative and customer service experience, and 1 year of operational management/ project management experience.

**Customer Relations Officer Working Hours**:
**Campus Core Hours**:

- Monday to Thursday: 07h00 to 18h30
- Friday: 07h00 to 17h00
- Saturday: 08h00 to 13h00

**Shift Hours**:
**Shift 1**:

- Monday to Thursday: 07h00 to 16h00
- Friday: 08h00 to 17h00

**Shift 2**:

- Monday to Thursday: 09h30 to 18h30
- Friday: 07h00 to 11h00
- Saturday: 08h00 to 13h00

**Working Conditions**:
Campus Environment
Must be able to work evenings and Saturdays when required.

**Equity Statement**:

  • Customer Relations Officer

    4 weeks ago

    Midrand, South Africa Evergreen Latex Full time

    **WE ARE ** **HIRING a Customer Relations Officer (Gauteng)** Are you interested in exploring a career with South Africa's leading medical glove manufacturer? Roles & responsibilities - Build good relationships with customers to ensure customer retention. - Address customer concerns and needs efficiently and effectively. - Promote and upsell products to...

  • Customer Relations Officer

    4 weeks ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Experience Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Customer Relations Officer

    4 weeks ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Junior Customer Relations Officer

    3 days ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Senior Customer Relations Officer **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Junior Customer Relations Officer

    22 hours ago

    Midrand, South Africa Varsity College Full time

    Direct Reporting Line: Senior Customer Relations Officer Varsity College  is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Admin and Customer Relations

    4 weeks ago

    Midrand, South Africa Hero Motorcycles Full time

    Confident person with strong communication and analytical skills required Good communicator and enjoy customer interactions Very good organiser and attention to detail Strong excel skills Work accurately and independant Technical knowledge of motorbikes can be beneficial **Salary**: R6,000.00 - R12,000.00 per month Ability to commute/relocate: -...

  • Alumni Relations Manager

    3 days ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line** Customer Experience Manager **We have a vacancy for an Alumni Relations Manager. **This position is based at our National Office in Waterfall (Midrand). **Duties and Responsibilities**: **Alumni Engagement Strategy** - Execute a comprehensive alumni engagement strategy that aligns with the institution’s goals and objectives. -...

  • Employee Relations Advisor

    4 weeks ago

    Midrand, South Africa TalentCru Full time

    Our client is currently recruiting for Specialist Employee Relations Advisor .This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 6 month contract.Location: Midrand, Johannesburg Hybrid  ROLE PURPOSE:To deliver a consistent and high quality HR Services...

  • Employee Relations Advisor

    3 weeks ago

    Midrand, South Africa TalentCru Full time

    Our client is currently recruiting for Specialist Employee Relations Advisor .This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 6 month contract. Location: Midrand, Johannesburg  Hybrid   ROLE PURPOSE: To deliver a consistent and high quality HR...

  • Customer Analyst

    4 weeks ago

    Midrand, South Africa Talent 101 Full time

    Our leading client in the FMCG industry is looking for a Customer Analyst for a 6-month contract to provide analytical support to sales and marketing executive. Work with large customer related and sales performance data sets and deliver insights relating to trends, patterns, intelligence etc Create dashboards on Power BI and pivot tables, graphs and...

  • Customer Relationship Manager

    4 weeks ago

    Midrand, South Africa Servest Careers Full time

    **Job Context**: Servest Office Services, a business unit of the Servest Group has a vacancy for a Customer Relationship Manager. The role will lead a team of Key Account Managers and Quality Controllers with the objective to build and maintain mutually beneficial, sustainable, and profitable client relationships. The duties include the retention of...

  • Customer Success Executive

    3 weeks ago

    Midrand, South Africa Flink Recruitment Full time

    Main Purpose The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in...

  • Customer Success Executive

    4 weeks ago

    Midrand, South Africa Flink Recruitment Full time

    Main Purpose The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in...

  • Customer Success Executive

    3 weeks ago

    Midrand, South Africa Adzuna ZA B C2 Full time

    Main Purpose The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in...

  • Alumni Relations Manager

    2 days ago

    Midrand, South Africa Varsity College Full time

    Direct Reporting Line Customer Experience Manager We have a vacancy for an Alumni Relations Manager.  This position is based at our National Office in Waterfall (Midrand). Duties and Responsibilities : Alumni Engagement Strategy Execute a comprehensive alumni engagement strategy that aligns with the institution’s goals and objectives. ...

  • Customer Service Support Consultant

    4 weeks ago

    Midrand, South Africa iSON Xperiences Full time

    **Job Title**: Customer Support Consultant - Eastern Europe **Job Location**: BMW Group SA - Financial Services - Midrand, 1686, South Africa **Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent **The Role**:Customer Support Consultant  **OVERALL PURPOSE OF JOB**: The Customer Support Consultant will be responsible for handling...

  • Customer Alliance Manager

    6 days ago

    Midrand, South Africa Colgate-Palmolive Full time

    No Relocation Assistance Offered 152054 - Midrand, Gauteng, South Africa Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions! If this is how you see your...

  • Communications Officer

    4 weeks ago

    Midrand, South Africa All Star Placements Full time

    We have a position available for a Communications Officer in the Woodmead area. Degree in Communication/Journalism/Public Relations with two years’ experience in a communication/Public Relations related position. Advanced MS Office capabilities. Excellent verbal and written communication in English and Afrikaans. Own Driver’s License. Basic salary of R...

  • Customer Services Administrator

    7 days ago

    Midrand, South Africa Fidelity Services Group Full time

    **Vacancy: Customer Services Administrator** **Region: Midrand** **Reporting to: Commercial Contact Centre Manager** **Overall purpose of the Job**: **Minimum qualifications and experience**: - Matric qualification or equivalent - Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams) - Professional and well presented - Ability to work well...

  • Communications Officer

    4 weeks ago

    Midrand, South Africa All Star Placements Full time

    We have a position available for a Communications Officer in the Woodmead area. Degree in Communication/Journalism/Public Relations with two years’ experience in a communication/Public Relations related position. Advanced MS Office capabilities. Excellent verbal and written communication in English and Afrikaans. Own Driver’s License. Basic salary of R...