Operational Excellence Specialist

3 days ago

Cape Town, South Africa Computacenter Full time

**Operational Excellence Specialist (Contract)_ZA**:
**Location**: Cape Town, South Africa | **Job-ID**: 175550 | **Contract type**: Fixed Term Contract | **Business Unit**: Global

**Description**:
**Responsibilities**:

- Delivering against in-life commitments_
- Driving and tracking the delivery of in life contractual commitments
- Identifying optimisation opportunities & creation of optimisation roadmaps in conjunction with Operations and Deliver Leadership
- Providing support for the adoption of technologies and channel shift activities
- Benefit realisation tracking and delivery
- Associated reporting and governance updates
- Quality & Knowledge Management_
- Governance of operational adherence to Quality Framework
- Governance of operational adherence to Knowledge Management processes
- Support production and analysis of knowledge reporting
- Identify optimisation opportunities highlighted
- Benefit realisation tracking and delivery
- Associated reporting and governance updates
- Matrix Task Management for Process Analyst/Operations Analyst_
- Validation of continual service optimisations identified and presented
- Governance and tracking of Process Analyst/Ops Analyst adherence to milestones agreed
- Point of escalation for Process Analyst/Ops Analyst
- Identifying, driving & delivering automation opportunities _
- Identifying opportunity and creating pipeline of opportunities
- Quantification and validation of opportunities
- Presentation of opportunity to Operations/Delivery leadership
- Driving and tracking Approvals to proceed in conjunction with Delivery Leadership
- Oversight of the E2E automation process
- Benefit realisation tracking and delivery (ROI)
- Associated reporting and governance updates
- Service Model Review_
- Governance of Operational adherence to agreed/defined Service Model
- Identification and escalation of nonstandard roles within Operational Delivery
- Benefit realisation tracking and delivery
- Associated reporting and governance updates
- Ad Hoc Business Request_
- Provide support for Ad hoc business requests; such as but not limited too project support, pre sales support and business case justification

**Skills/Qualifications/Experience**:

- Strong operational experience in GSD.
- Demonstrable experience of working with virtual desks with different countries and culture.
- Demonstrable IT Service Knowledge experience.
- Being able to demonstrate where you have driven service improvements in a customer environment.
- Proactive, driven and takes ownership and accountability for leading and driving change.
- Forge strong working relationships and maintain proximity to the operation.
- Strong stake holder management skills and a collaborative approach to engagement.
- Strong network within Group Delivery and Computacenter. This role requires experience of running virtual team and managing in a matrix managed environment.
- Fluent in English, other languages, French, German is a plus.
- Professional approach.
- Ability to work with the minimum of supervision and on own initiative.
- Good verbal and written communication skills.
- Ability to work under pressure/in a pressurized environment.
- Excellent decision making / problem solving skills.
- Ability to implement and manage change.

**Current information for our applicants**

**About us**

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
winningtogether #peoplematter

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