Human Resources Business Partner

1 month ago

Cape Town, South Africa iContact BPO Full time

**About us**:
iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.

We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements.

We are in the market for a Human Resources Business Partner to support our Cape Town branch.

**Required nature of experience**:

- Experience in a call center environment
- 5 Years HR Generalist Experience
- Implementing of HR policies and processes
- Recruitment and Selection
- Payroll management
- Disciplinary hearings
- Grievances
- People Engagement
- Experience with working with WCA

**Skills and Knowledge (essential)**:

- Relevant labor legislation - BCEA, LRA, EEA
- MS Office with emphasis on Excel
- Recruitment systems (i.e., Interview Me / SA Youth)
- Performance management
- Implementation of HR Policies and Procedures
- Familiarizing employees with benefits packages
- Maintain employee records.
- Onboarding new employees including HR Induction
- Planning corporate events and other team-building activities
- Facilitate and conduct disciplinary actions.
- Represent company at CCMA & Labour Court when required.
- Promote and encourage the use of various employee wellness initiatives.**Competencies**
- Effective communication (Written & Verbal)
- Problem analysis & solving
- Leadership
- Meticulous attention to detail
- Effective organizational skills
- Teamworking and organizational skills
- Diplomacy and ability to deal with situations that are stressful to others.
- Self-confident with high level of personal impact
- Own reliable transport.

**Next steps**:
**Job Types**: Full-time, Permanent

**Salary**: R35,000.00 - R40,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape 8001: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have a qualification in HR?
- Do you have 5 years HR generalist experience?

Shift availability:

- Night Shift (required)

Application Deadline: 2023/02/28

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