National Key Accounts Manager
7 months ago
Contact person for this position:
Rayleen Lentz
**PURPOSE OF THE ROLE**
**KEY RESPONSIBILITIES**
- **Relationship Management**:Building and maintaining strong, long-term relationships with key clients, understanding their needs, and ensuring their satisfaction.
- **Account Development**: Identifying opportunities for account growth and upselling additional products or services to key clients.
- **Strategic Planning**: Developing account-specific strategies to meet the client’s objectives and align them with the company’s goals.
- **Communication**: Serving as the main point of contact for clients, facilitating effective communication between the client and the company.
- **Problem-Solving**: Resolving any issues or challenges that arise, ensuring a positive client experience.
- **Data Analysis**: Analysing data related to the account’s performance, market trends, and competitor activity to make informed decisions.
- **Contract Management**: Managing contracts, agreements, and pricing negotiations with key clients.
- **Cross-functional Collaboration**: Collaborating with other departments within the company, such as sales, marketing, and customer support, to meet client needs.
- **Reporting**: Preparing regular reports and updates on key account status, performance, and future plans.
- **Customer Feedback**: Gathering and incorporating client feedback to improve products or services and enhance the overall customer experience.
- **Retention and Growth**: Focusing on both retaining existing clients and finding opportunities for account expansion.
- **Market Research**: Staying informed about industry trends, market dynamics, and competitors to identify opportunities for growth.
**QUALIFICATIONS & EXPERIENCE**
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in key account management or a similar role.
- Strong problem-solving abilities.
**COMPETENCIES REQUIRED**
- Building and maintaining relationships in support and living out the company culture.
- Friendly, helpful, confident yet humble, and able to work well in a team.
- Ability to work in a highly competitive and dynamic environment.
- Ability to communicate fluently in English (written and verbal)
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
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