Policy Review Adviser
5 months ago
**Job Overview**:
The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA.
**Responsibilities**:
- Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into CFS; working to agreed SLA’s and following the Policy Validation Guide and CFS Procedure documents Investigate the validity of FCIM’S customers claims history by carrying out post sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy.
- Investigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy
- To investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off
- To update and revise customers’ policy details making any necessary adjustments and cancellations.
- Make outbound calls to customers in relation to validation procedures/ queries whilst adhering to TCF and DPA principles.
- Handle all complaints received effectively and efficiently adhering to FCIM Complaints policy
- Manage the delegated mailboxes ensuring all correspondence is actioned with agreed SLA’s.
- Promptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLA’s.
- Maintain positive relationships with all business employees and departments comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
- Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
- Any other reasonable duties
**Job Requirements**:
- Minimum of a Matric/NQF 4 qualification
- Solid insurance experience
- Working in a customer services environment
- Complaint handling experience
- Strong Microsoft Office experience with Word, Excel and Power - Point.
- High level Customer Service Skills
- Previous experience within the contact centre/insurance industry beneficial
**Experience Required**:
- Previous experience in a complaint handling role, ideally with experience in early resolutions
- Experience in handling fraudulent claims/misrepresentation at policy inception will be advantageous
- Previous complaint handling experience within an FCA regulated business is ideal.
- Experience taking both outbound and inbound calls
- Providing the best resolution for the customer
**Skills Required**:
- Good communication skills, both verbal and written
- Good time management and organisation skills
- Problem solving skills with the ability to adopt a logical approach to resolving problems
- Good data and statistical analysis skills
- Good technical skills
- IT and software skills, including good Microsoft Excel and Word knowledge
**Preferred Requirements/Skills**:
- Experience/exposure to UK customers'/clientele.
- RE qualification
- FAIS credits
**Core Behaviour**
Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:
- Confidential, reliable and genuine
- Dynamic, passionate and determined
- Friendly, compassionate and cooperative
"It's not just about what we do, but the way we do it. And it's our values that make us special."
-
Policy Brief Reviewers
7 months ago
Durban, South Africa HSRC Recruitment Full time**Job Advert Summary**: The _HSRC _policy briefs are documents that synthesize research and extract important information for policy processes. Electronic versions are published on the HSRC website. The potential target audiences include government officials, funders, development agencies, academics, diplomats, students, media and many others. The...
-
Financial Adviser
1 month ago
Umhlanga Rocks, Durban, South Africa Recooty Full timeOne of the SA’s leading financial services companies, Liberty, are currently recruiting for Financial Advisers. Our employees are important to us. We empower and inspire them to perform, offer opportunities to grow, and we recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they...
-
Financial Adviser
4 weeks ago
Durban, Umhlanga Rocks, South Africa Recooty Full timeOne of the SA’s leading financial services companies, Liberty are currently recruiting for Financial Advisers. Our employees are important to us. We empower and inspire them to perform, offer opportunities to grow and we recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust...
-
Financial Adviser
1 month ago
Durban, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...
-
Financial Adviser-Durban(Commission Only)
4 weeks ago
Durban, KwaZulu-Natal, South Africa Sanlam Full timeAbout UsSanlam Developing Markets is a leading financial services provider in South Africa, offering a range of simple and affordable financial solutions to meet the unique needs of clients. Our goal is to provide exceptional customer service and support, while maintaining a strong focus on compliance and risk management.Job SummaryWe are seeking a highly...
-
Financial Adviser-Durban(Commission Only)
4 weeks ago
Durban, South Africa Sanlam Group Full timeJob title : Financial Adviser-Durban(Commission Only) Job Location : KwaZulu-Natal, Durban Deadline : November 24, 2024 Quick Recommended Links Jobs by Location Job by industries What will you do? To provide financial advice along with a financial plan in line with the customer value proposition and treating customers fairly framework....
-
Khula Financial Adviser
6 months ago
Durban, South Africa Sanlam Full timeWho are we? Sanlam Life Ltd is one of the top financial services providers in the South African market. We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our financial...
-
Debt Review Sales Team Leader
6 months ago
Durban, South Africa Legal & Debt Solutions Full timeAn experienced Team Leader is required to manage and guide a team of debt counselling agents to reach required sales targets. Do you have proven coaching skills and an awesome sales background? If so, this could be the position for you. **What you’ll do** - Leading and managing a team of Debt counselling sales agents - Performance Management, coaching...
-
Fraud Claims Adviser
5 months ago
Durban, South Africa Huntswood Full time**Job Overview**: Working in our fraud division you’ll be a key point of contact for customers with insurance and / or fraud-related queries. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers...
-
Finance Officers Research
5 months ago
Durban, South Africa Durban University of Technology Full timeDurban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain. According to our _ENVISION2030 _strategy, DUT’s DNA has two strands, namely _‘people-centred and...
-
Health and Safety Officer
3 weeks ago
Durban, South Africa Classic quilters Full timeResponsibilities: - Support the development of OHS policies and programs - Advise and instruct on various safety-related topics (noise levels, use of machinery etc.) - Conduct risk assessment and enforce preventative measures - Review existing policies and measures and update according to legislation - Initiate and organize OHS training of employees and...
-
HR Practitioner Kzn
5 months ago
Durban, South Africa RCL FOODS Careers Full time**RCL Foods** is recruiting for a driven, highly energized, people orientated **HR Practitioner** within the baking business unit. This role will be based in **Durban** and reporting to the HRBP. **Duties & Responsibilities**: Employee Relations - Provide advice to line managers regarding the conduct and misconduct management processes. - Provide advice to...
-
Admin Assistant
3 weeks ago
Durban, South Africa RCL FOODS Careers Full time**Duties & Responsibilities**: **Fleet Management**: - Track and monitor fleet usage, mileage, and maintenance schedules. - Schedule vehicle maintenance and repairs to ensure vehicles remain in top condition. - Coordinate with vendors for vehicle queries. - Maintain up-to-date records of vehicle registrations, insurance, and compliance documentation. -...
-
Human Resource Business Partner
5 months ago
Durban, South Africa Transnet Full time**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...
-
Senior Research Specialist
5 months ago
Durban, South Africa HSRC Recruitment Full time**Job Advert Summary**: **Minimum Requirements**: - A doctorate in the social sciences - 5 - 7 years’ experience as a senior research specialist and academic - Experience with applied research and policy analysis - Experience in one of the following research or practice areas of the Impact Centre: engaged research, research impact, science communication,...
-
Senior Research Specialist
5 months ago
Durban, South Africa HSRC Recruitment Full time**Job Advert Summary**: **Minimum Requirements**: Key Requirements: - A doctorate in the social sciences - 7 years’ experience as a senior academic - Experience with applied research and policy analysis - Experience in one of the following research or practice areas of the Impact Centre: engaged research, research impact, science communication, the public...
-
Admin Assistant
5 months ago
Durban, South Africa RCL FOODS Careers Full timeAre you an enthusiastic individual ready to tackle the working world. RCL FOODS has an exciting opportunity for a Admin Assistant to join our fantastic Customer team based in Westville reporting into the National Operations Team. The successful Admin Assistant should be an organised individual, passionate about operations and will be the direct point of...
-
Avbob Funeral Field Agent/referrer
5 months ago
Durban, South Africa The National Debt Review Center Full timeWe are seeking highly motivated and results-driven individuals to join our AVBOB Dream Team as Field Agents. As an AVBOB Field Agent, you will be responsible for promoting and referring the AVBOB Funeral Cash Back plan to potential clients. Your primary goal will be to generate leads, build relationships, and ultimately increase the number of policyholders....
-
Financial Advisor
5 months ago
Durban, South Africa Accsure Wealth Full timeWe are looking for experienced financial adviser to join our team! **Responsibilities**: To grow and service client base Provide financial planning support to clients Prepare financial plans and check their accuracy Qualifications & requirements: RE5 Qualification Minimum 120 Credits in Finance or related field( or studying towards this) Minimum 2...
-
Contracts Administrator
5 months ago
Durban, South Africa Abantu Staffing Solutions Full timeTo perform the administrative function of the legal contracts database and support the Senior Contracts Administrator on legal requirements **Requirements**: - National Diploma in business administration /contract administration/ paralegal studies/ similar Additional requirements - One of the following would be advantageous - Bachelor of Administration/...