Collections Agent Mr Price Money

4 months ago


Durban, South Africa Mr Price Group Full time

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies.

The Collections Call Centre Agent will be responsible for ensuring that customer calls, queries and correspondence replies are attended to over the various communication platforms.

Qualifications: Education:Grade 12 / MatricExperience:1 year experience in collections in a call centre environment An understanding of the life-cycle of an account and collections process and systems You are competent in the use of MS Office Proficiency in multiple languages (advantageous)Knowledge/ Skills:Negotiation skills Excellent communication skills
- Customer service orientated, pay high attention to detail and are a team player

- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.



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