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Funeral Policy Coordinator
1 week ago
Discovery Limited is a leading health and life insurance company that aims to make people healthier and enhance their lives.
We are seeking a skilled Funeral Policy Administrator to join our team. The successful candidate will be responsible for administering Discovery Life funeral policies, building relationships with stakeholders, and delivering excellent service to clients.
The ideal candidate will have 2-3 years of associate specialist or team leader experience and possess strong communication, facilitation, and problem-solving skills. A certificate in financial planning and tertiary qualification are advantageous but not essential.
As a Funeral Policy Administrator, you will work closely with the outsource business partner to achieve business objectives and service excellence. You will also build relationships with office managers and administrators in distribution channels to extend the reach of administration.
The role requires effective documentation of business processes, provision of training and support, coaching team members, and resolving escalated issues timeously. If you have a passion for delivering exceptional customer service and are looking for a challenging role, we encourage you to apply.
