Business Specialist/project Lead Specialist
4 weeks ago
**Job Description and Responsibilities**:
- Project manage medium to large NSO/SSA Business projects
- Manages the roll-out of new projects related to new business development especially in the SSA environment as well as building up/expanding existing parts of our business
- Support and assist the Strategy Manager in rolling out business objectives
- Managing the Service Level Agreements internal with the NSO Brands, Dealer Network, internal Helpdesks and Group IT.
- Contribute to the design of new processes and methods for all Sales and Marketing and Dealer Customer Management requirements relating to new business development, customer retention, sales, communication and customer service initiatives.
- Develop and organize training sessions and workshops on processes and systems with internal Sales and Marketing teams and Dealer Network.
- Benchmarking with other OEM, Volkswagen Group, external Global trends and Dealer Networks.
- Research, propose and introduce new innovations including digital and process simplification.
- Provide input at NSO and Dealer Network internal workshops and discussions on how process and systems changes will affect the organisation to prevent conflicting interests and duplication of systems and processes between the NSO and Dealer Network
- Manage the departmental budget
- Pursue and coordinate internally with Sales and Marketing and Information Systems Management and staff in planning and operational meetings, in respect of planning and developing new processes and resourcing requirements in order to ensure effective operations and support of Sales and Marketing and Dealer Network customer operational processes.
**Education and Experience**:
- A recognised Degree / National Diploma in Business Management or process / industrial engineering
- Formal training in Project Management
- Minimum 5 years’ experience in Information System
- Minimum 5 years’ experience gained in Digital Business Management
**Skills, Attributes & Other requirements**:
ESSENTIAL:
- In-depth knowledge of all VWSA and VW Group Sales & After Sales systems
- Proven track record of Project Management
- Experience in consulting environment advantageous
PREFERRED:
- Customer and process orientation
- Analytical thinking and problem solving
- Visionary thinking / creativity
- Project management
- Project delivery and execution
- Organising and planning skills
- Good communication skills with respect to project reporting, problem escalation and resolution.
- Assertiveness
- Economic thinking
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