Product Specialist

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Vitality RSA**Function**:Product Management (Technical)**Date**:10-Mar-2023**Vitality RSA Strategic Programmes**

**Product Specialist**

**About Discovery and Vitality**

Discovery is a shared value insurance company whose purpose and ambition are achieved through a pioneering business model that incentivises people to be healthier and enhances and protects their lives.

Vitality supports Discovery's fundamental mission and shared-value model by assisting members in living, driving, and banking well. The Vitality environment is fast-paced and constantly evolving. Vitality keeps on the cutting edge of innovation by launching intriguing new products annually. Within the team of 500+ creative minds, initiatives span all areas of marketing, finance, data, people, MIS and actuarial, operations, strategic programs, and wellness, giving personnel sufficient opportunity to understand the business. Vitality collaborates with a diverse group of partners who support our mission and accept nothing less than an exceptional experience and level of service for our members. Vitality employees take delight in embodying the Discovery principles and the organization's primary mission of "getting people healthier and enhancing and protecting their lives" in all that they do.

**About Vitality Strategic Programmes**

The Vitality Strategic Programmes team is a high-performing, fast-paced team tasked with innovating, implementing, and managing the Vitality benefits, Customer Experience, Digital Sales platforms, Engagement, and Avoid & Steering interactions away from the Vitality Servicing Centre, thereby ensuring that Vitality meets its objectives which include:

- Ensuring Vitality members have a dazzling experience
- Encouraging members to remain engaged with Vitality and realize the value in participating in Vitality Benefits
- Ensuring the Vitality Benefits achieve Vitality’s strategic objectives
- Leveraging our strategic partnerships which are essential to ensure the effectiveness of the Vitality programme for members as well as allowing Discovery Vitality to function optimally as a business.

**Product Specialist Job function**
- Be involved in executing the Vitality strategy by innovating and leading delivery of projects relating to new benefits, customer experience, growth, avoid and steer and engagement initiatives in line with the Vitality strategy
- Be product lead of multiple concurrent cross functional teams for large-sized projects and successfully leading the project from conceptualization through to implementation, operationalization, and post-implementation management ensuring they continue to achieve business objects and engagement targets within Vitality.
- Maintain and be knowledgeable about customer experience, digital and gamification trends, and innovations in this field to act as a consultant in guiding and improving Vitality's new and existing product suite, features, customer experience, growth, engagement, and avoiding and steering functions to achieve strategic outcomes.
- Maintain awareness of trends and innovations in health and wellness
- Collaboration with numerous stakeholders both internal (e.g. marketing, systems, graphics, data analysts, compliance, legal and usability specialists) and external is required to develop projects that are engaging and provide a memorable customer experience.
- Manage work priorities and ensure that work within each stream is completed on schedule and within budget.
- Ensure that work is delivered in accordance with the larger picture of Vitality's strategic outcomes in terms of maximum ROI and value.
- Ensure all projects are designed to optimize self-servicing and are operationally efficient
- Ensure that the system's solution is efficient in terms of ROI and that it does not require more system effort than is required to satisfy both short-term and long-term sustainability goals for the same project or program, as well as the Vitality eco-system in general.
- Develop an understanding of Vitality's overall products/features/initiatives and projects, as well as the influence of your project on the Vitality business.
- Determine the critical project components that must be delivered for the project to succeed and Vitality's overall strategic success.
- Contribute to formal and informal research to aid in the design and improvement of engagement, growth, customer experience, avoid and steer, products, and features
- Create business cases, presentation decks, product, and customer experience specifications as well as reporting and content specifications for large-scale initiatives, covering new and existing product suites, features, customer experience, growth, engagement, and avoiding and directing functions to reach strategic results.
- Present to various internal and external stakeholders to acquire project buy-in and approvals.
- Participate in feasibility, solutioning, and other relevant forums to co-create a project solution.
- Approve sys

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