Installation Support Administrator
4 months ago
**Listing reference**: track_001222
**Listing status**: Online
**Position summary**:
**Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
**Job description**:
- Establishing, building, and maintaining relationships with our various partners.
- Complete administrative tasks, feedback, and daily statistical reporting.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Provide service within the region as well as other departments/regions/staff within Tracker.
- Meet/exceed targets.
- Data capturing.
- Follow up regarding Service Request that have been generated.
- To ensure that all reports, correspondence, and spreadsheets are 100% accurate.
- Returned Service Requests re-allocated as requested.
- Distribution of Service Requests.
- Weekly follow up of Service Request on the Fitment Centre CRM Site.
- Sending weekly Service Request stats to the relevant regional manager.
- Managing the daily performance of the RPA-BOT.
- Manual intervention where needed when the RPA-BOT is down.
- Taking ownership of all queries received and calls taken and assisting the client within our SLA’s.
**Minimum requirements**:
- Matric with at least 1 year Contact Centre experience.
- Fitment centre administration experience
- Exposure working on SR’s distributing FD and HD sites
- Microsoft Office
**Required Competencies**:
- Excellent typing and accurate data capturing skills.
- Excellent communication skills
- Excellent telephone etiquette
- Analytical skills.
- Ability to work under pressure.
- Excellent time management
- High levels of self-discipline.
- Be able to work independently.
**Benefits**:
- Medical Aid
- Provident Fund
-
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