National Service Manager

2 weeks ago


Midrand, South Africa Vodafone Full time

**Role purpose**:
The National Service Manager role is based within the Commercial Operation business unit.

To provide Service Management support to local Customers across multiple verticals or industries focusing on the implementation of new business opportunities, improvement of service offerings, increasing NPS Advantage, or supporting all customer bids and RFP processes.

**Your responsibilities will include**:
To create data extraction processes and infrastructure from disparate data sources, employing ETL (Extract, Transform, Load) best practices.
Provide Service Management to any local customer as needed, restoring confidence in Vodafone and Vodacom.
Parachute to own, manage and resolve issues and support both VGE, Local, PE, LE, and customer business drivers, formulating short-term service improvement, service development plans, and end-to-end process improvements in the organization and across international boundaries. Supports the delivery of complex programs (Complex RFP Implementations, technology-led programs) by owning service activities and driving through to successful completion across international boundaries.
Own, drive and support short and long-term initiatives to drive NPS advantage.

**Ideally you should possess the following**:
Matric/grade 12 or equivalent is essential.
Relevant 3-year diploma/degree beneficial.
5+ years of Service Management experience essential ITIL Certified or equivalent commercial experience essential.
Programme Management (Prince2) qualification essential.
Able to parachute into any Situation, Customer, or Country to deliver a work package, and drive service development or improvement initiatives.
Customer is obsessed, able to nurture and manage deep customer relationships on all levels Excellent ‘c’ level communication, stakeholder, influencing, and relationship skills.
Deep knowledge of technologies across all of the telecommunications.
Sound Commercial understanding and acumen.
Self-starter - must be proactive, initiate and drive work streams, able to operate independently, and take the initiative.

**The closing date for Applications: 02 February 2023.**

The base location for this role is **Midrand, Vodacom Campus**.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.



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