Functional Division Executive I

3 days ago


Bellville, South Africa Santam Full time

OPPORTUNITY
Santam Client Solutions is focused on growing and developing Santam’s value proposition for clients who prefer to do business directly with the company through digital, call centre or face-to-face channels.

**The role of Head**: Direct Solutions is responsible for managing the day-to-day activities of the Direct-to-client channels across the digital and telephony sales and servicing and personal and commercial lines.
THE ROLE

**The Head**: Direct Solutions is a member of the Santam Client Solutions Executive Committee and reports to the CEO, Client Solutions.

**The role includes the leadership of**:
Santam Direct Personal
Santam Direct Commercial
Jasure, Santam’s Digital Insurtech business
KEY RESPONSIBILITIES INCLUDE (but not limited to)
Lead the operational execution of the direct-to-client strategy which includes but are not limited to delivering the growth and profitability objectives of the 3 business units by developing, implementing, maintaining, and managing the overall implementation plan
Strategy and Leadership, develop, manage, and implement the overall operational plan for the 3 business units that is aligned to the broader divisional and company strategy
Operationalise and oversee the day-to-day management of the 3 business units
Collaborate with internal and external stakeholders to deliver an integrated sales and servicing operating model through optimised efficiencies, innovation, process improvements, technology enablement, human capital and data utilisation
Develop the divisional performance and people management strategies
Manage the divisional budgets and administration
Develop and Manage the Governance, Monitoring and Reporting policies of the business
JOB REQUIREMENTS

**Qualifications**:
Minimum relevant Bachelors Degree, preferred relevant Post Graduate Degree
FAIS Compliant including RE 1
A minimum of 10 years’ experience in a similar environment of which 1 to 3 years ideally at executive management level

Skills and Experience
Proven business acumen and experience in creating systems, processes, and procedures to establish a scalable operational framework
Ability to develop operational strategies and the applied learnings to execute tactically with a hands-on approach
Ability to improve productivity and reduce costs by maximizing operational capabilities.
Must be a good communicator and motivator with outstanding interpersonal skills
Must have a thorough understanding of financial statements, ratios and key indicators
Must be a strategic thinker as well as analytical and able to comprehend / react to the key statistical drivers / metrics of the business unit
Must be self-motivated and target driven
Success in working with cross-functional groups both internal and external to the organization
Strong capability in managing Senior Managers/ Executives and large teams

Good negotiation skills
Building networks and good relationships
Producing creative solutions
Adapting to change ADDITIONAL LEADERSHIP COMPETENCIES
Creates a compelling vision for the future
Trusted Counsel to the CEO, Client Solutions and the rest of the leadership team
Solves for simplicity
Connects people and possibilities
Cultivates innovation
Digitally Savvy



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