IT Business Process Architect I

4 days ago

Bellville, South Africa Santam Full time

CAREER OPPORTUNITY
The Santam BITS division has a new position available for an Intelligent Process Specialist to implement artificial intelligence decision objects into new and existing business processes. This position will be based in Cape Town, Bellville and will report to the Automation Team Leader. The person will design and implement artificial intelligence decision objects for Santam’s internal business units and functional teams. These artificial intelligence decision objects are designed and delivered through a technology platform called Merlynn TOM. In short, these artificial intelligence decision objects are called Virtual Experts. Implementing such Virtual Experts enables the business unit or functional team to create capacity for expert decisions makers. Business processes are enhanced when these Virtual Experts are implemented and optimized business processes results in quicker turnaround time, better service delivery and more comprehensive decision-making and processing.

**Key areas of responsibility**:
Consult with business units and functional teams in order to understand the end-to-end business process across functional units. Identify key decision points where capacity is constrained.
Evaluate the decision point and measure the applicability of using Merlynn TOM Virtual Experts. Define the potential business case.
Engage with the stakeholders to understand, design and model the decision using the Merlynn TOM platform.
Train the Virtual Experts using various techniques including data analyses and data manipulation.
Engage with IT teams to implement the Virtual Experts into the existing or new systems.
Train business users on using the Merlynn TOM Virtual Experts.
Train business users on using the Merlynn TOM platform in a sandpit environment to test concepts and ideas before engaging with the Intelligent Process Specialist.
Assist with the day-to-day operations of the Intelligent Process team e.g., establishment of governance and support processes, performance monitoring, benefits tracking and realization of the implemented models and age analysis of the models. QUALIFICATIONS AND EXPERIENCE
Engineering, Business Management or relevant baccalaureus degree essential.
Minimum of 5 years' experience in business analysis or process engineering essential with a clear track record of analytical and problem-solving abilities.
Experience in data analyses, including extraction and manipulation of data is essential.
Have a strong sense for relationship building and finding rapport.
Short term insurance and Contact Centre experience advantageous
Exposure to financial Services sector is advantageous
SKILLS AND KNOWLEDGE
Ability to take initiative and work independently and self-directed towards predefined goals and objectives
Facilitation skills to lead workshops to understand business and process problems and requirements.
Ability to quickly build an understanding of systems and processes.
Financial and business acumen
Ability to learn new tools and methodologies to assist with problem solving.
Data extraction, manipulation and interpretation. Tools such as Power BI, Qlikview, Business Objects and Excel are commonly used.
Good understanding of Merlynn TOM
Working of the Atlassian toolset
Strong negotiation skills and people experience
Knowledge and experience in Agile and Scrum
Basic project management abilities are required
Attention to detail
Conflict management
Strong interpersonal skills
Keen sense of process improvement and optimization
Familiarity of automation, artificial intelligence and specifically machine learning concepts and tools.
Familiarity with change management disciplines including stakeholder management, communication and business readiness
Problem solving and analytical orientation
Ability to work independently and determine course of action
Change Leadership
Emotional Intelligence COMPETENCIES
Driving strategy
Client Focus
Drives results
Collaboration
Cultivates innovation
Flexible and adaptable
Complex systems process analysis
Business requirements
Business process mapping
IT governance, compliance and quality improvements
Technologies
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our so

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