Customer Contact

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Responsibilities and Duties**: **1....

**Contact Centre Learnership** Calling all aspiring contact center agents that are willing to work night shift US hours. **Requirements**: Clear communication of the English language both written & spoken. Grade 11 pass Strong desire to learn and develop. Hunger for growth passionate about customer service This is a potential learnership opportunity where...

Western Cape, CPT - CBD - (Market related, Negotiable) Recruitng for a ICT Manager with Contact Center experience. **5+ years of experience in Contact Centre management.** Solid track record of driving complex projects with many stakeholders to success. Customer services experience. Total Quality Management Experience / ISO9001 Experience in Agile...

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in...

**Overall Purpose of the Job**: **Minimum Qualifications and Experience**: - Matric/ Grade 12 - A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation experience. **Main Duties and Responsibilities**: - Processing of Moving Cancellations: - Handling Queries and Cancellations for both Dealer, IIP and...

**Fluent in English**: - **Matric (Grade 12) NSC**: - **Clear criminal and credit records**: - **Preferably 6 - 12 months Contact Centre Experience**: - **Willing to work in a shifted environment**: - **Computer literate( MS word and Excel)**: - **Provide product/serivce information to customers**: - **Resolve customer queries** **Job Type**:...

CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organisation. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organization. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

Foundever's job vacancy, Career and RecruitmentJob title : Contact Centre Site Director jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 16, 2024Quick Recommended LinksJobs by LocationJob by industries WHAT YOU'LL BE DOINGThe focus of this job is on achieving results which are aligned with the big picture of the organisation and its...

Our client has an opportunity available for a Contact Centre Real Time Data Analyst.Requirements: Degree in BSc in Computer Science, Statistics, Data Management or equivalent.1+ years in a real time data analytics, reporting, BI and systems orientated or equivalent role, delivering real time data, insights, reports, and inputs to an operational customer...

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received.Requirements: Must have a thorough understanding of...

**Role Purpose**: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting...

Job DescriptionWe are looking for high performance, target driven individuals, with exceptional communication skills. The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them falling back into debt by ensuring right and sustainable actions are in place.Key responsibilities:As...

Position available for a sakles assistant / cashier at a Tukish grocery & butcher. The requirements are as follows: Matric certificate, Experience in customer serivce, Fast learner, Able to provide excellent customer service, Must be able to follow instructions and work without supervision, A minimum of 2 years experience, Own transport, Contactable...

A vacancy exists for an Inbound Client Services Call Centre and Correspondence Administrator in our Client Services Department. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service....

A vacancy exists for an Inbound Client Services Call Centre and Correspondence Administrator in our Client Services Department. (Claremont Cape Town) The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard...

**Job Duties/Responsibilities will include**: To ensure constant customer satisfaction and good client contact Constant communication with customers To ensure that the company image is maintained Good communication skills in order to be able to liaise with a wide range of visitors to your work area Security and credit checked if Customer service...

**Customer Success Representative** **_ **_We do have a great company culture with a hybrid / remote work policy_** - The Customer Success Representative (CSR) is responsible for general communication, oversight of initiatives and being a single point of reference for the client. A CSR will have several dedicated clients and present monthly reports to them,...

**Job Title**: Australian energy sales campaign (Operational hours are anti-social hours) **Type of Employment**:Probation/ Permanent **Remuneration**: R 5,500 to R18,000 CTC per calendar month inclusive of bonuses Transport is will likely be provided to the office only at the start of the operational shift **JOB SUMMARY** The Sales Agent at P3 People...

**Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: You’ll be joining our fun-loving global community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of...