Collections Agent

3 weeks ago

Cape Town, South Africa WNS Global Services Full time
Job Description

We are looking for high performance, target driven individuals, with exceptional communication skills. The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them falling back into debt by ensuring right and sustainable actions are in place.

Key responsibilities:
As a Senior Associate: Operations you will:
· Be required to proactively contact customers both by telephone and in writing. This will require both inbound
and outbound calling, most of which will involve ‘telephone dialler’ activity;
· Be required to work to agreed quality standards and within agreed timescales;
· Be responsible for proactively developing and maintaining your specialist industry, business and system
knowledge;
· Be responsible for managing complaints and ensuring the compliance of these;
· Need to liaise with both internal and external colleagues throughout the business and externally with
customers;
· Have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and
communication skills;
· Work with your customers to reduce debt in a timely manner to meet agreed targets. This will involve dealing
with customer’s queries and internal queries within agreed SLA’s. Part of the role will be to mitigate any risk
to our client and take necessary escalation action as appropriate;
· Maintain customer related information on systems to the required standards to progress work, maintain
accurate records, identify gaps in customer’s records and proactively collect appropriate information


Qualifications

Matric

Experience, knowledge, skills and attributes required:
· 6-12 Months’ call center experience with preference given to those who have previous knowledge in
Collections;
· Preference will be given to candidates with experience in dealing with international clients (particularly in the
US Market);
· High proficiency in verbal and written English (a neutral accent is preferred as customers are businesses
based in Canada);
· Customer orientation in an international and multicultural context; able and willing to find out what the
customer wants and needs and to act accordingly, taking the organization's costs and benefits into account;
· Focus on quality; Set high quality standards for your work and strive for continuous improvement


Additional Information

  • Collections Agent

    1 week ago

    Cape Town, South Africa Alison Ochse Consulting Full time

    Our client, a mid-sized direct sales company and a well-established household name has been proudly contributing to South Africa for over 50 years. An opportunity has become vacant for a Collections Agent in their Support Centre in Century City whereby you will report directly to the Collections Manager. The role will suit a proactive go getter who is eager...

  • Debt Collection Field Tracers

    4 days ago

    Cape Town, South Africa Network Collections Full time

    **Are you an Independent Field Tracing Agent looking for work** **Areas needed** **Western Cape CBD** **Khayelitsha** **Guguletu** **Southern Suburbs** **Reguirements**: - **Own Reliable transport**: - **Own Cell Phone**: - **Registered with the council for Debt Collectors(CFDC)**: - **Previous experience**: - **willing to work after...

  • Specialised Collections Agents

    6 days ago

    Cape Town, South Africa Nimble Group Full time

    **Reporting to**: Specialised Collections Manager **Job Purpose**: As a Specialised Collections Case Agent, you will be responsible for the collection of debt in more specialised and complex cases. You will work on individual cases from beginning to end and be expected to take ownership of each case. Your responsibilities will include conducting research,...

  • Collections and Recoveries Agent

    1 week ago

    Cape Town, South Africa Job Crystal Full time

    A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for a Collections & Recoveries Agent. **DUTIES AND RESPONSIBILITIES**: - Daily action of Partner unpaid debit orders (Device and MCA). - Review Diary and AOD arrangements daily. - Notify Partner to suspend settlement/deallocate Device where necessary...

  • Collections Supervisor

    13 hours ago

    Cape Town, South Africa Fidelity Services Group Full time

    Job Summary: **Responsibilities**: - Supervise a team of collections agents, providing guidance and support to ensure team performance goals are met - Develop and implement effective collection strategies to reduce delinquency rates and increase recovery rates - Monitor team performance, providing feedback and coaching to individual agents as needed -...

  • Collections Agent

    1 day ago

    Cape Town, South Africa Intellicell Full time

    1+ Years of Collections experience Ability to multi task Familiar with debit order mandates Able to work independently Computer literate Mature and reliable individual 7am - 4pm shift including 2 Saturdays

  • Collections Agent

    2 weeks ago

    Cape Town, South Africa Intellicell Full time

    1+ Years of Collections experience Ability to multi task Familiar with debit order mandates Able to work independently Computer literate Mature and reliable individual 7am - 4pm shift including 2 Saturdays Basic + comm **Salary**: From R4,500.00 per month

  • Collections Manager

    7 days ago

    Cape Town, South Africa Liquid Thought Full time

    THE MAIN PURPOSE OF THE ROLETo drive daily operations and collections within the Team and engage with External debt collectors, Management of accounts, soft trace process, reconciliations, compliance of Service level agreements and reporting. The candidate must have good and strong leadership skills.JOB REQUIREMENTSGrade 12Business Diploma /Degree or Credit...

  • Outsource Collections and Recoveries

    13 hours ago

    Cape Town, South Africa RMV Solutions Pty Ltd Full time

    Key Responsibilities- Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meeting collections targets by managing day to day relationships with external collections agencies - Give input to the development of strategies, policies & procedures; - Support the Senior Manager by implementing and...

  • Collections Team Manager

    3 weeks ago

    Cape Town, South Africa Nimble Group Full time

    **Reporting to**: Operations Manager **Job Purpose**: To manage the collections, productivity and administrative performance of the Collections Agents against set targets and or to ensure TFC objectives are achieved. **Location**: Woodstock, Cape Town **KEY PERFORMANCE AREAS**: Under the management / direction of the Operations Manager, the Team Manager...

  • Sales Agents, Debt Review Sales Agents and

    1 week ago

    Cape Town, South Africa Liberation Debt Solutions Full time

    _ IF you know debt, then I’ll make the bet to say you’re the one we are looking for!!_ - Do you have Debt Review Experience???_ - Are you Money Hungry?_ LDS is looking for: - Sales Agents - Debt Review Sales agents - Collections Agent for first payments in admin IF you make the cut, your salary will be met, based on your experience. Please Whatsapp...

  • Manager: Outsource Collections

    13 hours ago

    Cape Town, South Africa Armstrong Appointments Full time

    Our client in the retail industry based in Cape Town are currently seeking the skills of a Manager: Outsource Collections & Recoveries **Main job function** - Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meeting collections targets by managing day to day relationships with external...

  • Manager: Outsource Collections and Recoveries

    3 weeks ago

    Cape Town, South Africa Truworths Full time

    **Key Responsibilities**: - Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meeting collections targets by managing day to day relationships with external collections agencies - Give input to the development of strategies, policies & procedures; - Support the Senior Manager by implementing and...

  • Customer Advisor

    1 week ago

    Cape Town, South Africa Sigma Connected Full time

    This role will be supporting our client with their collections activity to ensure that our customers are on the best possible arrangements and providing our customers with solutions to either stop them getting into arrears or supporting them to manage their account. The role will include having to have difficult but constructive conversations with customers...

  • Customer Advisor

    1 week ago

    Cape Town, South Africa Sigma Connected Full time

    The role would entail performing routine Fraud and Financial Crime checks on new to bank and existing consumer and corporate customers. This will span Payment Reviews, completion of daily risk reports and handling lost and stolen card notifications through inbound telephony channel. Also answering Lost and Stolen calls during BAU Out of...

  • Car Rental Agent

    6 days ago

    Cape Town, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced (Non-Manager) Job Category - Car Rental Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Car Rental Agent- Job Type: - Full-Time- Basic Salary: - Market Related- Company Car: - No-...

  • French Sales Agent

    13 hours ago

    Cape Town, South Africa Neo Group Full time

    Join Neo Group, where we believe in the power of our employees and strive to create a positive and thriving work environment that fosters growth and success. Embark on a fulfilling career journey with us, filled with exciting challenges and endless opportunities for personal and professional development. Your success is our collective success! Neo Group is...

  • Rental Agent for Cbd Office

    1 week ago

    Cape Town, South Africa Astor Automotive Staff Full time

    We are looking for an awesome Car Rental Agent to join a top international Car Rental Company. You will be responsible for rental bookings, confirmations, agreements and vehicle handovers and collections. In addition, you will also be checking for damages, extensive customer liaison and upselling. It is ESSENTIAL that you have at least 2 years of car rental...

  • Car Rental Agent

    1 day ago

    Cape Town, South Africa Capital group Full time

    A well-established Car Rental company with Head Office in PMB is looking for 2 Car Rental Agent to join their team to start new branches in PE, Kimberly and Upinton **Responsibilities** - Complete rental payment transaction - Asset control and fleet control checks - Ensure each reservation has an allocated vehicle taking note of customer requests - Ensure...

  • Customer Service Agent

    3 weeks ago

    Cape Town, Western Cape, South Africa MIBCO Full time

    MIBCO's job vacancy, Career and RecruitmentJob title : Customer Service Agent – Western Cape jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 19, 2024Quick Recommended LinksJobs by LocationJob by industries Duties and ResponsibilitiesLogs and tracks all enquiries and complaints on the system (first line of support).Handles all...