Retail Sales Associate

3 weeks ago


Somerset West, South Africa West coast personnel Full time

Published
- April 16, 2024
- Location
- Somerset West, Firgrove, South Africa
- Category
- Business
- Job Type
- Full-time
- Salary Type
- Monthly Salary
- Salary
- R15 000 per month

**Description**:
Retail Sales Associate - Firgrove - Industry FMCG

Salary R 15 000.00 pm

Working hours from Monday to Friday, 08:00 - 17:00

My client has a career opportunity for a self-motivated and customer service-oriented Sales Associate. You will supervise the operational and organizational standards of the store, monitoring inventory levels, improve customer satisfaction and meet monthly sales goals.

**Responsibilities**
- Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed.
- Communicate expected delivery dates and follow up with customers to ensure content
- Manage the day-to-day operations for the Store and Online
- Assist with delivery routings for Online
- Check and manage adequate stock levels for the store and Online.
- Manage shop with all incoming calls and walk in customers
- Assist with regular stock takes in store
- Assist when required with processing and track online orders from back end to automatic sales order to invoice.
- Ensure all orders are packed timeously.
- Ensure paperwork is completed correctly
- Follow up immediately on customer queries and complaints, resolve through excellent customer
- Consistently meet the stores sales goals
- Assess customer needs and provide assistance and information on product features
- Assist all customers in the store and answer their queries
- Achieve store’s sales targets on a monthly, quarterly and yearly basis
- Ensure stock is presentable, within consumable dates and the store is clean and presentable at all times
- Remain knowledgeable on products offered and discuss available options
- Process point of sale purchases
- Handle return of products
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing store designs etc)

Requirements & Character profile
- Proven retail experience
- Minimum Matric with mathematics
- Hands on experience with point of sale would be advantageous
- Familiar with inventory procedures and stock take
- Computer literate (MS Word, Excel, Outlook)
- Positive and enthusiastic with a pleasant, calm and professional disposition
- Excellent communications and interpersonal skills
- Friendly and energetic personality with customer service focus
- Ability to perform under pressure and address customer complaints in a timely manner
- Ability to work independently and within a team



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