Assistant Contact Centre Manager

Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible for**: **Contact Centre Team** **Scope & Purpose**: -...

Job Posted: 22-Jan-2024 - Location: Cape Town Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible...

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in...

**WHAT WE ARE LOOKING FOR** An experienced quality assurance specialist and training manager to ensure that all contact centre operating procedures and knowledge base management are effectively controlled, implemented and monitored to achieve company objectives and service quality standards. **ABOUT THE ROLE** The general responsibilities of this role...

**REPORTS TO**:OPERATIONAL EXECUTIVE **MAIN PURPOSE OF JOB**: The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidelity ADT Coastal Region. To align these functions to the strategic objectives of the...

Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the following:• Achieve and exceed all client KPI’s and manage the day to day relationship with the client.• Achieve the Operations Financial Targets• Ensuring you have a happy workforce.• Team...

The bigger we grow, the more expertise we need in our Support functions. Our operational team requires the support of an experienced contact centre Management Information specialist.. Will require an advanced knowledge of Excel and it's full range of atomation and functions, PowerBI experience is desirable. A minimum of 12 months experience in the role...

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position. **Requirements**: - Must be fluent in German. - Shift work required (UK GMT) - Monday to Friday: 08h00 - 20h00 - Saturday & Sunday: 09h00 - 18h00 - Experience is not necessarily required as training will be provided but...

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position.Requirements:Must be fluent in German.Shift work required (UK GMT)Monday to Friday: 08h00 – 20h00Saturday & Sunday: 09h00 – 18h00Experience is not necessarily required as training will be provided but this will be a...

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received.Requirements: Must have a thorough understanding of...

Our client has an opportunity available for a Contact Centre Real Time Data Analyst.Requirements: Degree in BSc in Computer Science, Statistics, Data Management or equivalent.1+ years in a real time data analytics, reporting, BI and systems orientated or equivalent role, delivering real time data, insights, reports, and inputs to an operational customer...

Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and...

Job DescriptionTo lead a Quality Team to execute the departmental strategic goals through reports, feedback, insights and trends to stakeholders according to agreed standards.Manage 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU.Ensure best use of systems and technology to deliver...

Our Client in Claremont is looking to employ a Client Contact Centre Service Administrator with 2 years proven client service/call centre experience to respond to and resolve general/claim related correspondence queriesA recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE   :           PermanentSECTOR         ...

Contact Centre NQF 2 - Learnership for Individuals with Disabilities (Cape Town)Our client is looking for individuals to participate in a Contact Centre Learnership.Qualification: Contact Centre NQF 2Potential Start Date: TBCLocation: Cape Town Stipend: R4000 - R5000Position Requirements:Matric (Grade 12/National Senior Certificate)MS Office proficient...

Contact Centre NQF 2 - Learnership for Individuals with Disabilities (Cape Town) Our client is looking for individuals to participate in a Contact Centre Learnership. Qualification: Contact Centre NQF 2 Potential Start Date: TBC Location: Cape Town  Stipend: R4000 - R5000 Position Requirements: Matric (Grade 12/National Senior Certificate) MS Office...

A vacancy exists for an Inbound Client Services Call Centre and Correspondence Administrator in our Client Services Department. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service....

**PURPOSE OF ROLE** - The position holder works closely with the Site Operations Manager and Snr Customer Service Manager in seeking to ensure the operative and economic success of the Lufthansa InTouch site in CPT focusing on people, performance and quality. **WORK PERFORMED** **Efficiency** **To have all tools, processes, and systems in place, i.e.,...

**Role purpose**: The Supervisor will be responsible for driving the success of the call centre business through the continuous and constant evaluation; support and development of the teams within their areas of responsibility from a traditional operations support into digital operations support by blending customer operations and digital (Tribe) activities....

Here at amplify5, we’re an ever-growing offshore outsourcing business dedicated to both our clients and our team members. We have built a great community with our work culture and are looking to expand our team further with a Process Improvement Lead In return you will work for a dynamic, growing company with potential for significant career investment...