Customer Service Administrator

2 weeks ago


Durban, South Africa Fibertex South Africa Full time

Key Performance Areas (including but not limited to):

- Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
- Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
- Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability, and relevant documentation
- Liaise with the Converting Department in respect of lead times and capacity
- Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
- Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders
- Capture sales forecast based on input from KAM and other sales team members / distributors / partners
- Handling and receiving general customer enquiries or queries
- Processing of; 1. Sample requisitions 2. Customer complaints, returns and credit notes 3. Invoices in conjunction with receipt of delivery notes
- Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports

Qualifications and Experience
- 1 - 2 Years in a similar customer services role
- Matric qualification
- Tertiary qualification/certification would be advantageous

Key Competencies
- Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
- Effective communicator - capable of using various forms of communication
- Sense of humour
- Adaptable, learner mind-set
- Detail oriented

**Salary**: R15,000.00 - R25,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service (preferred)

Application Deadline: 2023/02/03



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