Guest Services Supervisor, Kruger Np Area: Salary
2 weeks ago
**Cedar Wood Recruitment is now recruiting for a Guest Services Supervisor at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo, rhinoceros, elephant, lion and leopard. The lodge operations are highly professional providing efficient guest experiences within a fun-loving and outgoing atmosphere which is typical of the group. A hands-on approach is therefore expected of all team members.**
**Key Performance Areas**
- This role covers the day-to-day operations of the Lodge. The role requires co-ordination of the guests stay, ensuring that from arrival to departure they experience an authentic and memorable time. This will include overseeing and hosting meals, orientation of the lodge and the rooms on arrival, booking activities, engaging with guests, delivering bespoke service and special touches and making guests feel comfortable and at home. We value feedback and put a lot of emphasis on responding to feedback in the running of all aspects of the lodges. The part you play is ensuring that from arrival to departure guests’ expectations are anticipated, met and exceeded where possible._
- Primarily hosting and guest interaction
- Maintain hosting standards and overseeing service
- Be present at all times in the guest areas
- Serve drinks at the bar and at meals
- Set up and host bush functions from time to time
- Check rooms are prepared according to standard prior to guest arrival
- Liaise between lodges and departments about guest movements and requirements
- Work with the team and plan duties together, support where needed
- Be flexible and move between lodges
- Assist in lodge operations when not occupied with guests
- Play your part in ensuring guests get the Company and brand experience at its best
- Maintain a high level of hygiene in line with statutory requirements
**Requirements: Qualifications, Skills, Knowledge, Experience**
- South African citizen
- Preferably 2 years’ experience in 5-Star establishments
- Hotel or Tourism School (or similar qualifications)
- Hosting experience ie. maître, waiter, barman
- Wine knowledge (preferable but not essential)
- English speaking, fluent in written English
- Driver’s license essential
- Basic computer knowledge
- Experience of stock taking and stock control
**Personal/Professional Attributes**
- A passion for people and making conversation
- Anticipating guests needs and facilitating the small touches that enhance the guest experience
- Hands-on approach
- Willing to work long hours
- Good communicator
- Sensitive to cultural issues and patient with colleagues
- Excellent social and interpersonal skills
- Sense of ownership and pride for the guest experience
- Attention to detail
- Flexible attitude and willing to take on tasks as necessary
- Able to interact with guests and behave appropriately
- Highly sociable and confident when meeting new people and able to entertain and host
- Ability to plan and organise
- A sense of fun and understanding of the Virgin way of doing things
- Realistic expectations of bush life
- Well-groomed and a good sense of personal hygiene
**Remuneration and Package**
- Permanent employment
- Basic monthly salary to be discussed at client interview
- Live-in basic furnished accommodation (possible sharing)
- Free wi-fi
- Meals whilst on duty
- R1167 monthly allowance over and above salary
- Medical Aid - Company contribution 50% (after 3-month successful probation period)
- Pension Fund - Company contribution 50% (after 3-month successful probation period)
- 1% company revenue gratuity
- Share of gratuities left by guests
- 20 bed nights for family and friends annually at R750 ppp night (after 3-month successful probation period)
- Uniform allowance (after 3-month successful probation period)
- 2 x Group health club memberships (after 3-month successful probation period)
- Leave cycle: 4 weeks on and 2 weeks off
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Kruger National Park, South Africa HotelJobs Full timeCedar Wood Recruitment is now recruiting for a Guest Services Supervisor at a private "Big Five" game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo, rhinoceros, elephant, lion and leopard....
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