Guest Services Supervisor, Kruger Np Area: Salary
7 months ago
**Cedar Wood Recruitment is now recruiting for a Guest Services Supervisor at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo, rhinoceros, elephant, lion and leopard. The lodge operations are highly professional providing efficient guest experiences within a fun-loving and outgoing atmosphere which is typical of the group. A hands-on approach is therefore expected of all team members.**
**Key Performance Areas**
- This role covers the day-to-day operations of the Lodge. The role requires co-ordination of the guests stay, ensuring that from arrival to departure they experience an authentic and memorable time. This will include overseeing and hosting meals, orientation of the lodge and the rooms on arrival, booking activities, engaging with guests, delivering bespoke service and special touches and making guests feel comfortable and at home. We value feedback and put a lot of emphasis on responding to feedback in the running of all aspects of the lodges. The part you play is ensuring that from arrival to departure guests’ expectations are anticipated, met and exceeded where possible._
- Primarily hosting and guest interaction
- Maintain hosting standards and overseeing service
- Be present at all times in the guest areas
- Serve drinks at the bar and at meals
- Set up and host bush functions from time to time
- Check rooms are prepared according to standard prior to guest arrival
- Liaise between lodges and departments about guest movements and requirements
- Work with the team and plan duties together, support where needed
- Be flexible and move between lodges
- Assist in lodge operations when not occupied with guests
- Play your part in ensuring guests get the Company and brand experience at its best
- Maintain a high level of hygiene in line with statutory requirements
**Requirements: Qualifications, Skills, Knowledge, Experience**
- South African citizen
- Preferably 2 years’ experience in 5-Star establishments
- Hotel or Tourism School (or similar qualifications)
- Hosting experience ie. maître, waiter, barman
- Wine knowledge (preferable but not essential)
- English speaking, fluent in written English
- Driver’s license essential
- Basic computer knowledge
- Experience of stock taking and stock control
**Personal/Professional Attributes**
- A passion for people and making conversation
- Anticipating guests needs and facilitating the small touches that enhance the guest experience
- Hands-on approach
- Willing to work long hours
- Good communicator
- Sensitive to cultural issues and patient with colleagues
- Excellent social and interpersonal skills
- Sense of ownership and pride for the guest experience
- Attention to detail
- Flexible attitude and willing to take on tasks as necessary
- Able to interact with guests and behave appropriately
- Highly sociable and confident when meeting new people and able to entertain and host
- Ability to plan and organise
- A sense of fun and understanding of the Virgin way of doing things
- Realistic expectations of bush life
- Well-groomed and a good sense of personal hygiene
**Remuneration and Package**
- Permanent employment
- Basic monthly salary to be discussed at client interview
- Live-in basic furnished accommodation (possible sharing)
- Free wi-fi
- Meals whilst on duty
- R1167 monthly allowance over and above salary
- Medical Aid - Company contribution 50% (after 3-month successful probation period)
- Pension Fund - Company contribution 50% (after 3-month successful probation period)
- 1% company revenue gratuity
- Share of gratuities left by guests
- 20 bed nights for family and friends annually at R750 ppp night (after 3-month successful probation period)
- Uniform allowance (after 3-month successful probation period)
- 2 x Group health club memberships (after 3-month successful probation period)
- Leave cycle: 4 weeks on and 2 weeks off
-
Lodge Anchor
4 months ago
Kruger National Park, South Africa HotelJobs.co.za Full time**LODGE ANCHOR (HOSPITALITY), KRUGER NP AREA: SALARY TBC** **Cedar Wood Recruitment is now recruiting for a Lodge Anchor (Hospitality) at a private “Big Five” game reserve adjacent to the Kruger National Park. This position is one of three Lodge Anchors, each of which have their own portfolio of responsibilities.** - **Preference will be given to...
-
Trails Guide, Kruger Np Area: Salary Tbc
4 months ago
Kruger National Park, South Africa HotelJobs.co.za Full time**TRAILS GUIDE, KRUGER NP AREA: SALARY TBC** **Cedar Wood Recruitment is now recruiting for a Trails Guide at a private “Big Five” game reserve adjacent to the Kruger National Park. The Clients lodges within the reserve form part of an international portfolio of exclusive lodges. The lodge operations are highly professional providing efficient guest...
-
Lodge Manager, Kruger Np Area: Salary Tbc
4 months ago
Kruger National Park, South Africa HotelJobs.co.za Full time**LODGE MANAGER, KRUGER NP AREA: SALARY TBC** **Cedar Wood Recruitment is now recruiting for a Lodge Manager at a private “Big Five” game reserve adjacent to the Kruger National Park. The Clients lodges within the reserve form part of an international portfolio of exclusive lodges. The lodge operations are highly professional providing efficient guest...
-
Restaurant Supervisor
1 day ago
Kruger National Park, South Africa Kruger Shalati Full timeRestaurant Supervisor Remuneration: Negotiable DoE Location: Skukuza, Kruger National Park Job level: Jnr/Mid Type: Three months fixed term contract/Permanent Company: Kruger Shalati Overview Job Title: Kruger Station Restaurant Supervisor Job Level: middle-level Department: Food and Beverage Production and Service Reports To (Direct): Restaurant...
-
Trails Guide, Kruger Np Area: Salary to Be Discussed
7 months ago
Kruger National Park, South Africa HotelJobs.co.za Full time**Cedar Wood Recruitment is now recruiting for a Trails Guide at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo, rhinoceros, elephant, lion and leopard. The...
-
Concierge Airstrip Administrator, Kruger Np Area:
7 months ago
Kruger National Park, South Africa HotelJobs.co.za Full time**Cedar Wood Recruitment is now recruiting for a Concierge Airstrip Administrator at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo, rhinoceros, elephant, lion...
-
Housekeeper - Kruger National Park
9 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeLuxury Game Lodge in the Kruger National Park area is looking for a Housekeeper. - Clean and prepare all guest rooms and maintain cleanliness of all vacant rooms on a daily basis according to company standard. - Spring clean guest rooms when required. - Perform room fresheners according to company standards. - Perform turn down service according to company...
-
Trails Guide, Kruger Np Area: R10k
7 months ago
Kruger National Park, South Africa Cedar Wood Recruitment Full time**Cedar Wood Recruitment is now recruiting for a Trails Guide at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo, rhinoceros, elephant, lion and leopard. The...
-
Front Office Coordinator
2 days ago
Kruger Park, South Africa Professional Career Services Full timeJob SummaryWe are seeking a skilled Front Office Coordinator to join our dynamic team in the stunning Kruger area.About the RoleThis is an excellent opportunity for a mature and experienced individual with a strong background in front office environments, who thrives in a collaborative setting. As a Front Office Coordinator, you will be responsible for...
-
Marketing Manager
2 weeks ago
Kruger National Park, South Africa Kruger Shalati Full timeNov 5, 2021 **Title: Marketing Manager** **Department: Sales and Marketing** **Reporting to: Executive Manager: Brand, Sales & Marketing**: Included but not limited to the following: **Purpose of the role** - To Manage and develop all aspects of Marketing Strategies and implementation thereof (Digital Marketing, ATL and BTL Marketing) - With Management,...
-
Kruger Area Front Office Coordinator
1 month ago
Kruger Park, South Africa Professional Career Services Full timeJob OverviewOur client, a renowned bush lodge situated in the picturesque Kruger area, is seeking an experienced Reservationist to join their dynamic team. With its stunning natural surroundings and rich wildlife, this lodge offers an exceptional opportunity for individuals who thrive in a collaborative setting.SalaryThe estimated annual salary for this...
-
Stores Administrator, Kruger Np Area: R8
7 months ago
Kruger National Park, South Africa Cedar Wood Recruitment Full time**Cedar Wood Recruitment is now recruiting for a Stores Administrator at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo, rhinoceros, elephant, lion and...
-
Kruger National Park, South Africa HotelJobs.co.za Full timeGuest Relations Associate | National Kruger Park | Luxury Lodge We are looking for experienced **GUEST RELATIONS ASOSCIATE** to join the team of a well-known, luxury lodge located in Lion Sands Game Reserve. Working in Guest Relations means your focus is to ensure that the needs and requests of the Guests are met and that each Guest has a memorable stay....
-
Maintenance Supervisor- Kruger National Park
4 months ago
Kruger National Park, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - **Maintenance Supervisor Kruger National Park **Requirements**: - 3 years previous experience in a 4* or 5* establishment - **Essential.**: - Strong technical skills with the ability to perform various repairs and maintenance tasks. - Excellent organizational and multitasking abilities. - Proficiency in Microsoft...
-
Receptionist
1 day ago
Kruger National Park, South Africa Kruger Shalati Full timeRemuneration: Negotiable DoE Location: Skukuza, Kruger National Park Job level: Jnr/mid Type: Permanent/ three Months Contract Company: Kruger Shalati **Job description** A new and unique luxury hotel in Skukuza is seeking a hotel receptionist. The hotel is situated in a unique setting in one of the world’s most iconic national parks - with lions,...
-
Maintenance Assistant
2 weeks ago
Kruger National Park, South Africa HotelJobs.co.za Full timeLuxury Lodge in Kruger National Park requires a Maintenance Assistant. The Maintenance Assistant is responsible to assist the Maintenance Manager and Maintenance Supervisor with the repair and maintenance of all facilities, buildings and equipment. - Timeous follow up on all newly reported issues - Maintain guest rooms using rooms preventive maintenance...
-
Kruger Park, South Africa Professional Career Services Full timeJob OpportunityWe are seeking a highly experienced Reservations Specialist to join our dynamic team at a luxurious bush lodge in the stunning Kruger area.About the RoleThis is an exceptional opportunity for a mature individual with a strong background in the front office environment, who thrives in a collaborative setting and is passionate about delivering...
-
Hotel Service Assistant/waiter
2 days ago
Kruger National Park, South Africa Kruger Shalati Full timeRemuneration: Negotiable DoE Location: Skukuza, Kruger National Park Job level: jnr/mid Type: Permanent/ Three Months fixed term contract Company: Kruger Shalati **Job description** A new and unique luxury hotel in Skukuza is seeking F&B service personal to join their team. The hotel is situated in a unique setting in one of the world’s most iconic...
-
Guest Services Supervisor
7 months ago
Kruger National Park, South Africa Career Pathfinders Full time**Guest Services Supervisor** World Class 5* Game lodges - Sabi Sands Game Reserve Mpumalanga This role covers the day-to-day operations of the Lodge. The role requires co-ordination of the guests stay, ensuring that from arrival to departure they experience an authentic and memorable time. This will include overseeing and hosting meals, orientation of the...
-
Stores Administrator, Kruger Np Area: Salary Tbc
4 months ago
Kruger National Park, South Africa HotelJobs.co.za Full time**Requirements: Qualifications, Skills, Knowledge, Experience** - Preferably 3 years’ experience in a purchasing and procurement role - Extensive Computer Knowledge ie full Microsoft Suite, Pastel Accounting etc. - Excellent command of the English language - Driver’s license (advantageous) - HMS experience would be a bonus **Key Performance Areas** -...