Guest Relations Associate National Kruger Park

1 week ago


Kruger National Park, South Africa HotelJobs.co.za Full time

Guest Relations Associate | National Kruger Park | Luxury Lodge

We are looking for experienced **GUEST RELATIONS ASOSCIATE** to join the team of a well-known, luxury lodge located in Lion Sands Game Reserve.

Working in Guest Relations means your focus is to ensure that the needs and requests of the Guests are met and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You are required to obtain reservation information and offer valuable information to Guests regarding accommodation, services and activities and will act as the Communications hub of the lodge, distributing information without delay to the relevant people and departments.

Key focus areas for Guest Relations Associate:

- Perform the Reception functions related to all Guests touch points, including interaction, hosting duties and administrative tasks
- Obtain all required reservation information prior to arrival, following up on arrival details on the day
- Meet and greet Guests, perform the Guest arrival experience including all amenities, welcome and check-in
- Perform the Guest departure experience, including payment of the account and obtaining keys where applicable, checks-out, lunch packs and farewell
- Offer Guest information regarding all service, accommodation, and facilities.

Team Support and Product Knowledge:

- Sound knowledge of property / company’s procedures for department
- Sound knowledge of MS Office Suite and PANstrat
- Experience with the highest level of customer service in a luxury environment
- Knowledge on the operation in-room equipment and appliances.

Requirements - Qualifications and Skills:

- Martic / NQF Level 4
- Excellent communication skills
- Excellent interpersonal skills
- At least 6 months of experience in a similar role
- Administrative skills

Start: ASAP, you will need to be able to travel for the interview.

**Salary**:

- Basic salary will depend on experience and skills
- Accommodation will be provided
- All meals are provided
- Additional benefits will be discussed during the interview.

**ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.



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